Leading Customer
Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
OpenSource Customer
Customers
This module verifies connected order data from your BigCommerce stores.
Support requests submitted by customers, it provides order information, shipment information, and payment information.
It helps to check linked order information on customer support tickets immediately.
Use Order Information to Easily Manage Tickets Having all of your client questions as well as live order details in one location makes it easier to manage tickets.
Reduce the Amount of Work Discriminating between real and fraudulent inquiries and support personnel or owners can save time.
One Dashboard, but there’s a lot of eCommerce Integration Add several eCommerce channels and as well as to authenticate the information of the order number coming from each one.
Support Ticket Resolution is Quick Immediate By checking the order ID and the admin or support agent can provide an immediate response to the ticket.
1-Can I manage one dashboard with numerous integration? Yes, it can be easily managed in one dashboard with numerous integration.
2-Is it possible to quick and instant resolution on the ticket? By checking the order id, the admin or support agent can provide an immediate response to the ticket.
3- What kind of customer order details can we see on the BigCommerce ticket? It automatically populates the support ticket with order-related information.
4- Is it required to install the eCommerce package to use this module? Yes, because the eCommerce package is a must, and as well as you must have it.
5- Can I save time By avoiding fraudulent queries? Yes, users can save time with the help of BigCommerce Order Fetch – UVdesk Open Source.
Click Here –Installation & Configuration Guide
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