Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Using the module, the agent can have all the information about the customer rating and the information. It would help the agent to know the customer’s nature through the reviews and ratings given by another agent who was handling the same customer before.
It will save other agents’ time also as they know who needed the support and to what extent. You can easily identify your authentic customers and can provide them instant support.
Whenever the agents have the ratings for the customer on the ticket, they can analyze the ratings and that can help them to identify the top and valuable customers. The information that is already recorded on the ticket would help to make you understand your customer even better. And in this way, we can have better customer service.
The agents can give the ratings to the customer at any time and can change it also. This will help the other agents also in easily identify all the information of customers over the ticket.
Where the customer information be visible to the agents?
You can easily view all the information on all Tickets related to that customer to all Agents.
Where to find the install button for customer rating and information?
Under the three tabs- Overview, Documentation & Configure. In the “Overview” section, you will see the Install button.
Do we access all the information of the customer at a single time?
Yes, We can access all the recorded information at a single time.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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