UVdesk Odoo CRM integration enables support agents to create a lead from the UVdesk panel. The lead will auto-generate on Odoo CRM. The support agent can add a pipeline title, description, and expected revenue while creating a lead.

This integration saves support agents time and speeds up the customer support process. However, the support agent can redirect to the pipeline by clicking on the pipeline id linked to the ticket note.

Similarly, the sales agent can view the ticket id and access the ticket from CRM itself. There is no need to go CRM Panel to create a new lead. Additionally, the support agent can view a list of existing pipelines, if any.