Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
BigCommerce Order Fetch App bridges the gap between your BigCommerce Webstore and the inquiry of your Webstore Customers. Confirm the order-related details by fetching them from the BigCommerce Webstore on the ticket for validation and avoid fraudulent queries.
Just add your BigCommerce Webstore and in real-time, you can fetch the order-related details on the ticket which your support staff can only see.
This app gets the order-related details like shipping, payment method name, product name, description, and cost on the ticket directly for the support agent to validate the order and proceed with the resolution.
It saves the valuable time of the support staff and improves the resolution time.
Fetch the details of any order number belonging to the BigCommerce Webstore on the ticket system to speed up the support process.
This app will clear all the doubts related to the order number provided by the client and help the agent offer better support to the customer.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
To get API Path, you need to create an API account from your store admin panel. Login to your store’s Admin Panel and go to Advanced Settings -> API Accounts. Click on Create API Account. Enter the name of the API account and below you will find the API Path.
You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address, and Product Information which includes units purchased and cost.
The BigCommerce Order Fetch App requires multiple access to Orders. You can go to OAuth Scopes -> Orders, select the “read-only, None, Modify” option as per your requirement and click on Save.
Once you have created a new API under the API account and saved the configuration, you will be presented with the Client ID, Client Secret and Access Token which will be needed to connect to your store.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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