BigCommerce Order Fetch App bridges the gap between your BigCommerce Webstore and the inquiry of your Webstore Customers. Confirm the order-related details by fetching them from the BigCommerce Webstore on the ticket for validation and avoid fraudulent queries.

Just add your BigCommerce Webstore and in real-time, you can fetch the order-related details on the ticket which your support staff can only see.

Why do you need BigCommerce App?

This app gets the order-related details like shipping, payment method name, product name, description, and cost on the ticket directly for the support agent to validate the order and proceed with the resolution.

It saves the valuable time of the support staff and improves the resolution time.

All details in one place:

Fetch the details of any order number belonging to the BigCommerce Webstore on the ticket system to speed up the support process.

More Power to the agents:

This app will clear all the doubts related to the order number provided by the client and help the agent offer better support to the customer.

Supports Numerous Channels:

Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.

Frequently Asked Questions

1. How to get the API Path of the BigCommerce Store?

   To get API Path, you need to create an API account from your store admin panel. Login to your store’s Admin Panel and go to Advanced Settings -> API Accounts. Click on Create API Account. Enter the name of the API account and below you will find the API Path.

   

2. What order details can I see on the ticket system?

   You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address, and Product Information which includes units purchased and cost.

   

3. Which API resources does the app require access to?

   The BigCommerce Order Fetch App requires multiple access to Orders. You can go to OAuth Scopes -> Orders, select the “read-only, None, Modify” option as per your requirement and click on Save.

   

4. How to get BigCommerce API Credentials?

Once you have created a new API under the API account and saved the configuration, you will be presented with the Client ID, Client Secret and Access Token which will be needed to connect to your store.

Click here- Installation & Configuration Guide