Escaping the deceptive queries who tries to get a refund, exchange, extra services when you have a huge customer, orders, products seems impossible.
For auditing the order IDs, one uses the third party tools and if you have a huge number of queries then it may delay the response process if you have to check order related details for each query.
To overcome this problem, we have VirtueMart App. You can add VirtueMart Channel in the UVdesk Account and then you can fetch the order related details of VirtueMart’s Order Id directly on the ticket system which will save the time of your support staff and improve the efficiency.
Click here- Installation & Configuration Guide
Exhibit Order Details on the Ticket:
Get the details of any order number belonging to the VirtueMart Store on the ticket system to accelerate the support process.
Save the agents from Scam Queries:
This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.
Supports Numerous Channels:
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.