Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
UVdesk Helpdesk has implemented a new feature called “File Viewer“, in which the support staff and the customer can either view the document directly or they can download the document into their local system and then they can view the document.
“File Viewer” feature is beneficial. Suppose the support staff has a lot of support tickets to check and if all the tickets have any kind of document attached then it would be a tedious process for the support staff to download, check the document and then go back to the UVdesk System and reply. With the “File Viewer”, the support staff can instantly view the document and prepare the reply and work efficiently.
The “File Viewer” is a small feature but it has a huge role to play for the support staff and the customers. It not only saves your precious time, but it also makes your helpdesk look standard with advanced feature of “see and download” files.
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