Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
CS-Cart Help Desk integrate UVdesk Help Desk system with your CS-Cart store with which you can let your customers visiting your store, the customer can raise the ticket for their concern and you can send them replies for the same and much more.
UVdesk Helpdesk is one the premium CS-Cart Customer Support Add-Ons that you can use to provide customer service and improve customer experience.
The customer can easily create tickets, you can assign the tickets to dedicated agents using workflows, create customised email templates and integrate more than 50+ apps comprising of social, marketplace, e-commerce etc.
By providing help in real time and solving queries proactively, you can improve customer support experience on cs-cart.
UVdesk helpdesk allows you to create workflows to assign queries to particular agents and solving them in minimum response time by creating SLA rules. Moreover, you can integrate 50+ apps into the platform to improve productivity.
When you install UVdesk help desk on your CS-Cart Store, the admin does not have to leave their store to UVdesk dashboard to check tickets every time.
The ticket is available on CS-Cart admin dashboard and admin can perform actions like assigning to dedicated agents, filter tickets and seeing them by status.
Yes, when you install UVdesk Help Desk on your cs-cart store, the customer can check tickets on their account by logging into the cs-cart store using their credentials. The customer can even create ticket directly from there and do follow up on the created tickets.
Yes, you can install for free this cs-cart help desk add-on on your store. But you need to sign up to UVdesk to do the configuration. UVdesk comes with and basic plan that is free to use but limited usability and standard paid plans viz Pro and Enterprise.
Click here – Installation & User Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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