| AGENTS |
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| No. of Agents |
4 |
Unlimited |
Unlimited |
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| TICKET FORMATION |
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| Ticket category |
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| Google Recaptcha |
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| Custom Ticket Fields |
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| TICKET ADMINISTRATION |
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| Email Piping |
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| Mail To Ticket(Email Ticket) |
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| Bolting (Locking) Ticket Thread |
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| Delete ( Omit) Ticket Thread |
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| Forwarding Tickets |
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| Secret Notes |
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| Notes On Customer |
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| Prepared Responses |
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| Saved Replies |
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| Ticket Priority |
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| Ticket Status |
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| Bookmarking |
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| Agent collision detection |
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| Ticket Tags |
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| To Do List |
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| Image viewer via Image Gallery |
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| Add Collaborators |
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| Team Creation |
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| Groups Creation |
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| Support Staff or Agents Creation |
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| Agent Privileges |
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| Task Management |
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| Task Creation by Ticket |
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| Set Deadline |
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| Assign to Agent |
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| Set Task Priority |
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| EMAIL MANAGEMENT |
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| Email Setting |
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| Placeholders |
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| Email Templates |
Predefined |
Customizable |
Customizable |
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| MULTI CHANNEL SUPPORT |
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| Mailbox |
1 |
5 |
Unlimited |
| Website |
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| Facebook |
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| Binaka |
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| Amazon Seller Central |
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| Twitter |
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| Knowledgebase |
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| Knowledgebase Folder(s)) |
1 |
10 |
Unlimited |
| Knowledgebase Category(s) |
5 |
15 |
Unlimited |
| Knowledgebase Article(s) |
15 |
200 |
Unlimited |
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| CUSTOMIZE YOUR THEME |
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| Logo, Banner, Favicon |
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| Custom Canonical Name |
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| Ticket Create Option |
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| Login Required To Create Tickets |
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| Custom CSS |
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| Color Section |
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| Script |
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| Home Page Content |
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| Customer Follow Up |
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| Hours for Pending Response |
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| Pending Notification Status |
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| Pending Notification Template |
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| WORKFLOW |
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| Ticket Assignment |
Predefined |
Customizable |
Customizable |
| Condition Based Workflow |
Predefined |
Customizable |
Customizable |
| Event based Workflow |
Predefined |
Customizable |
Customizable |
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| COMPANY SETTING |
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| Time Zone |
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| Time Format |
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| Business Hours |
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| Default Company Setting Priorities |
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| Default Company Setting Status |
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| SECURITY |
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| Amazon Web Server |
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| Cloudflare |
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| PCI DSS Compatibility |
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| White list |
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| Black list |
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| Single Sign On(SSO)/ Socail medium login app |
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| SSL |
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| CNAME |
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| IMPORT DATA |
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| osTicket Data Import |
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| Freshdesk Data Import |
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| Helpscout Data Import |
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| Zendesk Data Import |
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| Seller Central Messaging |
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| Mercadolibre Messaging App |
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| Amazon Seller Central Messaging App |
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| SOCIAL MEDIA APPS |
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| Facebook App Integration |
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| Twitter App Integration |
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| Disqus Engage |
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| Slack App |
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| Social Login App |
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| eCommerce Multi Channel Integration |
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| Amazon |
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| Opencart App |
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| VirtueMart App |
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| LemonStand App |
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| MercadoLibre App |
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| Lightspeed ECom App |
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| Ecwid App |
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| 3dCart App |
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| Reverb App |
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| Wish App |
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| WooCommerce App |
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| eBay |
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| Etsy |
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| Flipkart |
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| Magento Version 1 App |
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| Magento 2 App |
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| Prestashop |
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| Shopify |
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| WooCommerce |
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| CS-Cart |
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| BigCommerce |
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| Single Sign On |
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| WordPress Single Sign On App |
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| Opencart Single Sign On App |
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| Magento 2 Single Sign On App |
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| FILE VIEWER APP |
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| PDF View |
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| Microsoft Office Document View |
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| Apache OpenOffice Document View |
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| LibreOffice Document View |
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| FORM BUILDER APP |
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| Custom Contact Form |
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| Survey & Feedback Form |
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| Multi-Purpose Forms |
|
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| Custom Fields Usage |
|
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| EXAMINE AGENT'S SUPPORT |
|
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| Agent Reports |
|
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| Agent Productivity |
|
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| Achievements |
|
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