Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
CoreCommerce Order Fetch App confirms the order details fetching from CoreCommerce Account on the ticket for the proper validation and avoid bogus queries.
Now, you can provide close attention to each and every customer’s query coming from your CoreCommerce Store and resolve their issue in the less amount of time.
The integration of CoreCommerce App is easy and takes less amount of time of the customer to integrate into their UVdesk Account.
Improve the efficiency of your support staff by displaying the order related details on the ticket system. It reduces the time spent by the support staff by fetching the order related details on the ticket system only. No need to leave ticket system to check the details.
Streamline the details of any order number of CoreCommerce Store on the ticket system which will improve the support system and efficiency of the ticket.
This app will clear all the doubts related to the order number provided by the client and help the agent offer better support to the customer.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
You need to visit the Store API settings under All Settings on your CoreCommerce Admin Dashboard. From there, you can set the XML key and the Connection URL is displayed at the bottom. You can copy both parameters and use while configuring the app on UVdesk.
You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.
In the store name, you only need to provide the store name that you have provided while registering on CoreCommerce. Make sure that name does not consist of the domain CoreCommerce.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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