In any helpdesk system, you cannot escape the fraudulent queries who tries to get a refund, exchange, extra services until you have a good audit tool.
But each time checking the details of any order ID on the external tool is troublesome and leads to delay in the response from the support end.
By the help of Ecwid App Integration, the support staff or the agent can confirm the order details fetching from Ecwid Website for any Ecwid ‘s order ID on the ticket for the proper validation and avoid bogus queries.
Click here- Installation & Configuration Guide
Display Order Details on the Ticket:
Get the details of any order number belonging to the Ecwid Online Store on the ticket system to boost the support process.
Save the agents from fraud Queries:
This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.
Supports Numerous Channels:
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.