Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
This add-on connects your OpenCart online store and the UVdesk Open Source Helpdesk system to sync and validate orders.
This plugin connects numerous OpenCart channels to UVdesk open-source and support tickets, verifies the specifics of the order number generated by each channel. This module streamlines and simplifies the support process.
Free Ticketing System for Helpdesks
To address service tickets, the OpenCart store owner can use free open-source support software.
OpenCart Back-Office Support Desk
Allows the store owner to deal with customer service tickets.
Buyers and Admins Interacting Effectively
Facilitates a productive interaction between the customer and the store owner, including attachments.
Support Requests Track in A Systematic Manner
This plugin keeps track of the information exchanged between the store owner and the customers.
1-How do I get OpenCart order information from a ticket?
To avoid bogus queries, UVdesk offers merchants can extract all order-related information from the ticket using OpenCart Order Fetch.
This integration will allow your support personnel to devote more time to the deserving customer.
2-How do I make an OpenCart helpdesk ticket type?
When a merchant adds or in the UVdesk backend, creates a ticket type, it will show up in the OpenCart helpdesk when a consumer creates a ticket.
This will assist merchants in using workflow to automate actions.
3-How do I create an OpenCart helpdesk group, team, and agent, as well as their privileges?
To provide faster customer support, merchants must manage the user section to form groups, teams, and agents, as well as set their privileges based on their needs.
Click Here –Installation & Configuration Guide
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