PrestaShop Order Fetch App bridges the gap between your PrestaShop Webstore and the inquiry of your Webstore Customers. Confirm the order related details by fetching it from the PrestaShop Webstore on the ticket for the validation and avoid fraud queries.

Why do you need PrestaShop App Integration?

This app gets the order related details like Order ID, description, quantity, total price, unit price, shipping etc on the ticket directly for the support agent to validate the order and proceed with the resolution.

The integration of PrestaShop Channel is super easy and takes less amount of time of the customer to integrate.

Show up under one roof:

Display the details of any order number of PrestaShop Webstore on the ticket system to fasten the support process.

Save the agents for fraudulent queries:

This app will give an insight to your support staff about the customer’s request and their originality and it will help the support staff to serve the genuine customer in a better way.

Supports Numerous Channels:

Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.

Frequently Asked Questions

1. How to fetch order details from PrestaShop store directly on ticket system?

   Using PrestaShop Order Fetch App, you can easily fetch order related details on UVdesk ticket system.

   

   You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.

2. How to create new Webservice key in PrestaShop Store?

   To create a new web service key, you need to go to Advanced Parameters -> Webservice. After that, you can click on Add new web service key.

   

3. What all resources I have to select for fetching order details?

   Under Resource section, you have to select all the order related resources under View (GET) to enable access to these resources. These are the details that will be presented to you when you request for any order details.

   

4. Can I create helpdesk form for my PrestaShop Store?

   You can easily create helpdesk form using Form Builder App in UVdesk. The forms created are secured from attacks like SQL Injection, XSS and CSRF and queries made through form are easily converted to tickets.

   

Click here- Installation & Configuration Guide