Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
PrestaShop Order Fetch App bridges the gap between your PrestaShop Webstore and the inquiry of your Webstore Customers. Confirm the order related details by fetching it from the PrestaShop Webstore on the ticket for the validation and avoid fraud queries.
This app gets the order related details like Order ID, description, quantity, total price, unit price, shipping etc on the ticket directly for the support agent to validate the order and proceed with the resolution.
The integration of PrestaShop Channel is super easy and takes less amount of time of the customer to integrate.
Display the details of any order number of PrestaShop Webstore on the ticket system to fasten the support process.
This app will give an insight to your support staff about the customer’s request and their originality and it will help the support staff to serve the genuine customer in a better way.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
Using PrestaShop Order Fetch App, you can easily fetch order related details on UVdesk ticket system.
You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.
To create a new web service key, you need to go to Advanced Parameters -> Webservice. After that, you can click on Add new web service key.
Under Resource section, you have to select all the order related resources under View (GET) to enable access to these resources. These are the details that will be presented to you when you request for any order details.
You can easily create helpdesk form using Form Builder App in UVdesk. The forms created are secured from attacks like SQL Injection, XSS and CSRF and queries made through form are easily converted to tickets.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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