In the last decade, there has been a substantial growth in e-commerce business. Whether there are sellers or buyers, everyone has chosen an online option over physical one to sell or buy things.
Taking the business online now seems to be most profitable for any seller. Everyone has made up their mind to switch their business to the different level. The availability of simplified e-commerce platforms like Shopify, Prestashop, Magento etc to the fulfilment option offered by Amazon and Flipkart, starting an online business and maintaining inventory is not a big deal anymore.
Now either you start the business online or handle it from your physical address, customer service is the key to growth. As they say in India, customers are like God, the better you take care of them, they will keep on visiting your store and much better than that is the word of mouth promotion which is still the best marketing techniques available at zero cost.
When we talk about customer service for your online store, what can be better than a helpdesk built purely for e-commerce? Yes, that is exactly what UVdesk Helpdesk is.
Now either you are running your business on e-commerce platform or selling on marketplaces, UVdesk has got your back. UVdesk integration with e-commerce platforms and marketplaces will show you the bigger picture of how you can increase your growth and offer better customer service by eliminating your common problems.
Integrate multiple e-commerce channels with UVdesk to provide instant customer support.
Verify your genuine customers by fetching order details directly from the store.
Get the detailed report of the tickets received based on channels, priority etc along with average response time.
Build a secure form and use it anywhere on your website.
Social channel integration:
Receive any comments on your social channel as ticket and get socially connected with customers.