Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
OpenCart Order Fetch App builds a connection between your OpenCart Webstore and the inquiry of your Webstore Customers. Affirm the order related details by fetching it from the OpenCart Webstore on the ticket for the validation and avoid fraudulent queries.
Improve the efficiency of your support staff by displaying the order related details on the ticket system. It reduces the time spent by the support staff by fetching the order related details on the ticket system only. No need to leave ticket system to check the details.
This app gets the order related details like Order ID, description, quantity, total price, unit price, shipping etc on the ticket directly for the support agent to validate the order and proceed with the resolution.
The integration of OpenCart Channel is super easy and takes less amount of time of the customer to integrate.
Get the details of any order number belonging to the OpenCart Online Store on the ticket system to boost the support process.
This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
Using UVdesk Help Desk Extension on your OpenCart store you can enhance your customer support experience. With UVdesk, you can provide support through various mediums like social, app and marketplace integration.
Using OpenCart Order Fetch App, you can easily fetch order related details on UVdesk ticket system.
You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.
If you are using any standard paid plans of UVdesk, you can use the form builder app to create secure forms and embed it on your OpenCart Webstore.
Most of the time while configuring the app, the section where API key and API Password needs to be entered, the status remain disabled. Enable that service and then the store will be connected properly.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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