How to create Helpdesk Contact Form in Opencart?

Updated 16 December 2021

Facebook Linkedin

OpenCart is an online store management system. It is PHP-based, using a MySQL database and HTML components. Support is provided for numerous languages and currencies, and it is freely available under the GNU General Public License ( Wikipedia).  632,421 sites use OpenCart for their websites ( source ).  You can also check the below image for the historical trend in the percentage of websites using OpenCart ( Source ).

In Opencart, you have various modules which provide custom features to the existing Opencart site. The modules are useful as it provides additional functionality and takes your site to the next level.  Now, by default, there is a “Contact Us” form on the Opencart site and we all know the importance of the Contact Us form in any websites.  It is a medium by which the customer can ask their query to the store owner. In the default Opencart Contact form, you only have few selected fields.


One Form is not enough for your site- 

We all know that Opencart is the best choice for running any eCommerce store. Now, taking the example of an eCommerce site, for adding additional fields in “Contact Us” form, people uses different third party modules in Opencart. Now, there may be the vulnerability in modules which may be a threat to your website. Also, a site needs more than one form to be connected to the customers like Feedback Form, Poll Form, Subscription form, etc. So, only one form is not enough for your online business. When the online business grows then it becomes bit complex and for handing the form we have UVdesk Helpdesk System.

Better Query Management- 

The website owner can also link the “Contact Us” form with their Email id so that they can get the queries of the customer over their mail inbox. This seems simple ( replying to customer’s queries) but the management part is not as easy as it seems. Suppose you have a single form for example “Contact Us” form on your site. Now, you may get 500 – 1000 customer queries daily and it will be difficult for the site owner to reply 500 queries daily and there might be chances that he misses any query and if the customer doesn’t get any revert in stipulated time then chances are that customer will go away. In case you hire people ( for example Associates) for replying the customer queries, then there might be the possibility that some of the associates do not reply properly to the customers and due to this nature, you might lose the sale and reputation.

Video Tutorial- 

You can make use of Form Builder App by  UVdesk which a new ticket is created when any users submit the form. In this way, a separate ticket would be created which will look standard and its management will be easy. You can reply to the queries via the ticket and the customer will get the reply on their email address only. If the customer has any other doubt, they can ask from the mail only and the query will get updated on the ticket system automatically. By the help of Form Builder App, you can create multiple forms for your website for different purposes like you can create one form for the feedback, another form for any other services as per the requirement.

You can easily see which queries are resolved or answered on the UVdesk. You can even see which customer queries are in the pending stage and which queries are closed by the “Agents” which the created the owner only. The site owner can keep a check on the agent’s replies which are sent to the customers. You can filter the tickets on the basis of Agents, Customers, Groups, Team, Priority. You can create “Tags” and assign important queries under that tag and later you can find that query easily by the help of the “Tag”.

Superior Security-

Every online business needs to be immune to online threats and hacking. Online hacking occurs due to the SQL Injection. In Opencart there are a lot of modules and many programmers does not understand the complexity of the modules and loopholes is created. Due to the loopholes, SQL Injection occurs.  UVdesk Form Builder App is safe and secure. There will be no SQL injection in the forms created by the Form Builder App.

Compatible with every theme and existing Opencart site- 

After the UVdesk installation, there would be no compatibility issue with your existing theme as it is a SaaS based product and it runs in independently within your system. So, whatever theme you have installed on your site ( even custom theme), UVdesk will work without any issue. Even if your site is highly customized ( like you have added plenty of custom modules), in that case also, the forms created by the UVdesk will work seamlessly and help you to provide great support to your customers. I hope you enjoyed this blog. In case of any doubt, please mail us at support@uvdesk.com

Category(s) UVdesk
. . .

Leave a Comment

Your email address will not be published. Required fields are marked*

Be the first to comment.