Escaping the ambiguous inquiry who tries to get a refund, extra services, etc when you have a huge customer, orders, seems impossible.
For auditing the order IDs, one uses the third party tools and if you have a huge number of queries then it may delay the response process if you have to check order related details for each query.
To overcome this problem, we have 3dCart App. You can add 3dCart Channel in the UVdesk Account and then you can fetch the order related details of 3dCart’s Order Id directly on the ticket system which will save the time of your support staff and improve the efficiency.
Click here- Installation & Configuration Guide
Consolidate details in one place:
Present the details of any order number of 3dCart website on the ticket system to quicken the support process.
Improve the efficiency of the agents:
This app will clear all the doubts related to the order number provided by the client and help the agent offer better support to the customer.
Supports Numerous Channels:
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.