Leading Customer
Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
OpenSource Customer
Customers
ChatWizz is a communication tool for clients, consultants, and organizations. It provides the functionality where different team members can communicate with each other.
It is a SaaS-based which enables text, media, and screen sharing facilities. Also, you can do audio/video calls with your colleagues.
ChatWizz supports different add-ons. Admin can customize ChatWizz as per their requirements. ChatWhizz has an add-on named ‘UVdesk Plugin’, by which the admin can merge the UVdesk helpdesk with it.
It enhances ChatWhizz’s capabilities. Now an operator can create tickets on the customer’s behalf.
When a customer raises a query, an operator needs to respond back in order to provide support to the client.
So during a live chat or after that, the operators have an option by which they can create tickets for further support.
Can the operator search the client on the basis of the client’s mail id?
No, the operator cannot search the client by email id on the ChatWhizz but can search via name.
How many plugins need to be installed?
UVdesk plugin and the live chat support plugin must be installed in ChatWhizz to create tickets.
Do we have chat history in the ticketing system?
Yes, the customer and the support agent will get the complete chat history over the ticketing part.
Click here- Installation & Configuration Guide
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