UVdesk– a cloud-based help desk which is developed to cater the need of the clients with its outstanding functionality. It has been established to solve the customer’s queries and deliver them the world-class solution. Now, the question arises how will it help your system to attain a new level.
Every help desk is unique in its own way. Talking about the UVdesk, it provides enormous features which would benefit all small, mid & big Scale Industries. UVdesk is highly recommendable for the Start-ups. Automatic ticket creation for any kind of query is possible with the UVdesk and like this none of your customer’s query will be missed. You can distinguish all tickets based on the different Stages like- Pending, Resolved, Spam, Answered.
The owner or the admin can keep a check on the agent’s replies which are sent to the customers. You can filter the tickets on the basis of Agents, Customers, Groups, Team, Priority. You can create “Tags” and assign important queries under that tag and later you can find that query easily by the help of the “Tag”. UVdesk is also safe, secure and it follows the Standard Code Pattern. There would be no SQL Injection in your website and the data would be protected always.
One of the best features of UVdesk is its Form Builder where you can create multiple forms for your website for different purposes like you can create one form for the feedback, another form for any other services as per the requirement.You just have to add any number of fields and create forms. Every Time a separate ticket is created when any users submit the form and mail notification goes to the owner.The user can embed the code easily into the HTML code of their website and then this app will work seamlessly.
In the UVdesk, your sales agent can do the following- Assign another Agent, Change Priority, Change Status, Change group, Change type, Add/Remove Star of the support mail while viewing the mail from their third-party devices like smartphones, tablets, etc. By this feature, your sales agents can assign the customer query to the concerned agent and the query would be resolved in a timely manner.
Uvdesk has come with Social Media App Integration feature ( Facebook App Integration & Twitter App Integration ) by which you can provide support to your customers via the Social Networks. In Facebook App Integration, the comments & the posts of the users within the post of the company or individual post of the visitors will be converted into tickets and automatically forwarded to the ticket system of the company. In this way, you’ll never miss out a single conversation or requests of the clients. The admin or the agent can reply from their ticket system. If you are a new user not registered with us then your wall post will make you registered with us and in the next thread, you will see the link to access your UVdesk account. They can even login into their support portal and check the progress of their queries with their Facebook credentials.
In Twitter App Integration, all the tweets of the users will be forwarded to your ticket system and you can reply from there only without the need to login to the Twitter account. This app is surely a time-saver especially when you have piles of tickets queued up waiting for the response.
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