“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”- Jeff Bezos
eCommerce is the new trend in today’s era. You can find every kind of product on the online store with variations and options & dedicated eCommerce Store for every kind of commodity. e-Commerce has bridge the gap between the digital and physical shopping experiences for the users. eCommerce stores are a boon for all of us in this hustle-bustle life. You can easily browse the eCommerce online store on your smartphones, laptops, tablets and can do the shopping.
Now, only having eCommerce site is not enough. You also have to take care of your customers and their queries ( if any). We all know the importance of Customer Support. Once they are satisfied, they will praise your support. And, to offer supreme quality of support, Webkul has developed a Helpdesk called UVdesk– which is a cloud-based help desk software which is built to caters the need of the clients with its incredible functionality.
Why do we need to integrate a Helpdesk System into our eCommerce store?
Let us take an example that I have an online store which is recently started. I sell all kind of products and try to deliver it in the stipulated delivery time. Now, due to an unfavorable condition like bad weather your products are not delivered to the customer on time. The customer will try to contact you via mail or telephone and this process can be lengthy. If they send any kind of mail via “Contact Us” form then there is uncertainty whether the owner has seen the mail or not. This creates a sense of panic in the customer’s mind which is not good at all.
If you had any Helpdesk System integrated with your site, then the customer would easily create a ticket and can see who has been assigned and can check the reply on their dashboard only. The management of the customer’s queries would be easy and seamlessly.
UVdesk- Your Helpdesk System:
If I was to integrate any Helpdesk System with my eCommerce site, I would go for UVdesk Helpdesk System by Webkul. It provides world class support to its customers and the ticket management part is effortless. Automatic tickets would be generated on your site’s back-end when any users mail you and this way no customer’s inquiry would be left behind. The customer can also see their mail as the ticket from the customer’s panel once they log in. The communication between the agent and the customer would be easy.
If you are concerned about the security then UVdesk is safe, secure and it follows the Standard Code Pattern. There would be no SQL Injection in your website and the data would be protected always. The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket on the back-end of eCommerce Store then the reply made will also be updated on the UVdesk for the customer on the front-end. All the changes are made in real-time on both the platforms.
“You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.”-Joel Anderson and this can be achieved which your customers are happy and their doubts ( if any) should be resolved in a timely manner. Traffic can increase for eCommerce sites when its customers are happy. When you have a strong customer service then the customer would get instant support regarding any query and they would be happy and promote your site to others for your great services. Like this more and more customers would come and sales & revenue will increase.
Webkul has developed module UVdesk – Opencart Free Helpdesk Ticket System for Opencart Platform by which the admin can manage all their tickets from Opencart store admin panel. Customers can also respond to tickets from the front-end of Opencart store. The updates/replies on the tickets will be instantly updated on both the platforms. You can also download the UVdesk for WordPress for the WordPress Platform. I hope you enjoyed reading this blog. Please feel free to contact us for more details or if you want to ask anything firstname.lastname@example.org