Installation of Opensource Helpdesk with Composer – UVdesk

UVdesk has overcome a lot of issues that held it back from becoming the Enterprise Level Helpdesk System. UVdesk comes with an open source helpdesk ticket system having lots of features like saved replies, prepared responses, automated workflow, numerous agent’s, multilingual, mailbox support and much more.

UVdesk Opensource community skeleton is built on top of Symfony/PHP framework that is recognized as the fastest PHP framework among the developer.

In this article, you will learn how to install Symfony/PHP based UVdesk open source project on your local server without downloading a zip file. So let’s start!!

UVdesk Open Source Installation Video Guide

System Compatibility Requirements

Before creating your UVdesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

• • PHP 7.2 or higher (latest version), also support PHP 8
  • Composer: Composer 2
  • IMAP
  • MailParse
  • Package: Bitnami
  • Server: Apache
  • Database: MySQL

Follow below-mentioned steps to launch Enterprise Opensource Helpdesk Project –

Step 1 – Go to Document Root

Once you have completed installation of both needed PHP extensions your next step is – open the terminal in your system. Now, go to document root likewise shown in image below(my server document root is – /www/html/)

Note – To clear cache in composer you can use this command – composer clear-cache

Step 2- Create The Project

To create your project on to your local machine or server you need to run the below command :

Step 3 – Project Created Successfully

After creating your project, you should see the “Helpdesk- project” directory inside your document root and all of the code will be inside it.

Step 4 – Go to Public Folder

Now, in this step we’re launching open source helpdesk software, go to your preferred browser and type in the url http://localhost/folder/public or http://website.com/public pointing to your public folder residing under project directory.

Step 5 – Setup Page

Now you are on the manual setup page of your custom helpdesk.

Step 6 – Evaluating System Requirement

Step 7 – Configure Database

Configure application with the database by filled out database details.

Step 8 – Create Admin Login Account

Proceed with following instruction, to create an admin account.

Step 9 – Website Configuration

Step 8 –  Install Now

Step 10 – Migrating With Database

Now, Helpdesk project is ready to be installed and migrating with database.

Step 10 –  The Helpdesk Has Been Installed Successfully on Windows

That’s the end of this Lesson. Such a simple and easy UVdesk installation process, right? If you don’t want to install helpdesk project via composer, Here is a guide to help you get started:

Installation of Opensource Helpdesk – UVdesk on Ubuntu

How to Install Open Source Helpdesk Project on Mac – UVdesk

Open Source Helpdesk Installation on WAMP – UVdesk

Open Source Installation on Windows- UVdesk

Hope that this post will help you to successfully install UVdesk Opensource – an Enterprise Opensource Helpdesk System.

For any doubts or suggestions regarding the helpdesk get back to us at support@uvdesk.com or raise a ticket at our Helpdesk system.