Now You Can Integrate UVdesk Help-Desk Cloud Support Service With Your Prestashop.
This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section.Admin can very well manage the tickets from Prestashop back-end as well as from UVdesk portal.
Prestashop UVdesk Helpdesk Features:
- Integrate UVdesk Helpdesk System with your Prestashop Store.
- Easy interaction between Admin and Buyers.
- A well-managed help desk system for your Prestashop site.
- Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account).
- Buyers can raise ticket relating to any concern/issue/enquiry.
- Admin can reply to those tickets created by the buyer.
- Admin can delete the tickets from prestashop backend.
- Admin can assign an agent to the ticket who will look after the customer issue.
- Admin/Assigned agent can add attachments on ticket replies.
- The filter option can be used to search any specific ticket using various parameters.
Click here – Installation & User Guide