Success Story Universidad Central “Marta Abreu” de Las Villas

UCLV's Journey to Better Education Support with UVdesk Helpdesk

Country

Cuba

UVdesk

SaaS

Industry

Education
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UCLV's Journey to Better Education Support with UVdesk Helpdesk

The Universidad Central “Marta Abreu” de Las Villas (UCLV) is a prestigious higher education institution located in the province of Villa Clara, Cuba.

UCLV is known for its commitment to scientific research, technological development, and academic excellence. The university offers a wide range of undergraduate and postgraduate programs in various fields of study, including engineering, natural sciences, social sciences, humanities, and arts.

UCLV has a strong emphasis on research and innovation. It collaborates with national and international institutions on various scientific projects and promotes interdisciplinary research.

The university has research centers dedicated to different areas of study, such as biotechnology, information technology, renewable energy, and agriculture.

Prior to implementing UVdesk Helpdesk, UCLV faced several challenges related to student support and communication.

Since switching to UVdesk, UCLV has seen a significant improvement in its customer service. The university has received positive feedback from students and faculty. UVdesk has also helped UCLV to improve its efficiency and productivity.

UCLV helpdesk

Built on the UVdesk platform, UCLV Helpdesk offers a range of features and functionalities to streamline communication, improve response times, and enhance the overall student support experience.

UVdesk Helpdesk significantly improved communication between UCLV and its students. Clear ticket tracking, automated notifications, and faster response times resulted in increased student satisfaction.

Students can access the UCLV Helpdesk portal through a designated URL or by navigating to the support section of the university’s website.

Ticket Creation UCLV Portal

The ticket creation process for students from the UCLV portal is design to be simple and convenient, allowing students to easily seek assistance and support for their inquiries or issues related to user accounts, wi-fi network, computer security and antivirus, and other kinds of education-related query.

Within the support section, students locate the option to create a new ticket. This can be in the form of a button or link that is prominently display on the page as shown below.

Self-Service Portal of UCLV

The Self-Service Portal of Universidad Central “Marta Abreu” de Las Villas (UCLV) is a powerful resource that empowers students with a convenient and user-friendly platform to access a wide range of self-help services and information.

This portal serves as a centralized hub where students can independently resolve common inquiries, access important resources, and efficiently navigate various aspects of their academic journey.

UCLV serves a self-service portal, through which users can able to fetch the information as mentioned below:

  • How to connect with the UCLV WIFI network.
  • Articles related to UCLV user accounts.
  • List of repositories in the UCLV.
  • Activation and update of Microsoft family products.

Separate Logins for Customers

Separate helpdesk logins enable customers to access a dedicated portal tailored to their specific needs.

This personalized access allows customers to view and manage their support tickets, track the progress of their inquiries, and access relevant resources specific to their accounts.

Customers can easily submit inquiries, provide relevant details, attach files or screenshots, and receive updates or notifications about their tickets. This improves the efficiency of ticket management for both customers and support teams.

 

Multilingual UCLV Helpdesk

The multilingual UCLV UVdesk Helpdesk provides Universidad Central “Marta Abreu” de Las Villas (UCLV) with a powerful platform to support students and users in multiple languages.

This feature is crucial for a diverse university community where students come from various linguistic backgrounds. This ensures that students can interact with the support system in their native language, promoting better understanding and communication.

The UCLV UVdesk Helpdesk includes a multilingual knowledge base that provides self-help resources, FAQs, and tutorials in multiple languages.

This empowers students to find solutions to common issues independently, regardless of their language proficiency.

Conclusion

By leveraging the Self-Service Portal at UCLV, students gain greater autonomy and convenience in managing their academic journey. The portal’s user-friendly interface, personalized dashboards, and comprehensive self-help resources enhance the student experience, improve efficiency, and promote self-reliance.

Thank you for reading the UCLV case study, we hope you find it beneficial. For more updates follow UVdesk on FacebookTwitter and YouTube and discover more UVdesk customer success stories.

If you are also looking for a dedicated helpdesk system for your organisation, please Contact UVdesk Team to assist you.

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