Outlook Configuration in UVdesk Open Source Helpdesk

Office 365 Outlook Mailbox Configuration in UVdesk Open Source Helpdesk

In the blog, we will explain how you can configure UVdesk open source helpdesk with your Outlook Account and transform tickets on the UVdesk when any user sends emails at your Outlook email Id.

Create a New App Password

UVdesk doesn’t support security codes for two-step verification. In these cases, you need to create an app password to sign in. Let’s follow the below step to create a new app password:

Step 1: Login with Outlook account.

Step 2: Go to My account

Step 3: After that, click on the Security tab from the top as shown below:

Step 4: Here, you have to click on the Two-step verification option.

Step 5: On the next page, click on Create a new app password as shown below:

Step 6: This will generate the app password to Sign In.

Use this password in SMTP/IMAP configuration for Outlook instead of your main account password by referring to the below steps.

Steps to configure Outlook account with UVdesk Open Source Helpdesk:

Step 1 : Swift Mailer Configuration

1. Login into your UVdesk account.
2. Navigate through Dashboard –> Settings –> Swift Mailer
3. Click on create configuration button from the top right corner.
4. Now fill the below-required details and proceed with by clicking “Save Changes” button.

• Swift mailer id – Write any random name of mailer id for further reference or leave it blank for creating automatically
• Transport Type: Select SMTP.
• Enable Delivery: Enable delivery status active by clicking on check box.
• Server: Write “smtp.office365.com”
• Email: Mention valid email id of Outlook
• Password: Enter the new app password.
• Port: Enter port number is “587“
• Encryption Mode: Select encryption mode as “TLS” for Outlook from dropdown.
• Authentication Mode: Select authentication mode as “Login” for Outlook from dropdown.
• Sender Address: Enter Sender email address.
• Delivery Address: Enter delivery email address.

Step 2 : Mailbox Configuration

1. After Swift Mailer Configuration, move to mailbox configuration settings by navigating through Dashboard –> Settings –> Mailbox.
2. Click on New Mailbox button from the top right corner.
3. Tapping on mailbox button brings up to Mailbox Configuration setting page, Here admin needs to fill out below required SMTP/IMAP details.

• Mailbox Id: Enter Mailbox Id else leave blank to automatically create Id.
• Mailbox Name: Enter Mailbox name for identification.
• Enable Mailbox: Click on checkbox to enable Mailbox.

Incoming Mail (IMAP) Server

• Transport: Select IMAP from dropdown.
• Host: Host name should be “{outlook.office365.com:993/imap/ssl}INBOX” for Outlook.
• Email: Put email address of IMAP(incoming mail server)
• Password: Enter the new app password of Outlook.

Outgoing Mail (SMTP) Server

• Swift Mailer ID: Select swiftmailer id which you have created in Step 1.

Step 3 : Email Settings

Email settings is use to send the reply from ticket panel to the customer email id hence this setting is mandatory. To do this, directly go to email settings by navigating through  Dashboard –> Settings –> Email Settings. 

Now fill the required details Email Id, Name, Swiftmailer id and Proceed.

• Email Id: This email address sends a ticket reply to your customer email. Mention the same Email id which you’ve used in Swiftmailer configuration.
• Name: Enter any name for identification.
• Swiftmailer id (Select from drop down): Choose Switfmailer id which you’ve created.

Step 4 : Setup Site_Url

Now, need to edit few changes in code, navigate through config->packages->uvdesk.yaml  and find site_url, enter the localhost or domain path till public, make sure you have removed http://

For example: localhost/folder_name/public

Step 5 : Run Cron Job

Run below refresh command through terminal into project root directory to fetch emails as a tickets.

php bin/console uvdesk:refresh-mailbox email-address@example.com

Schedule cron Job that need to be executed repeatedly (e.g., hourly, daily, or weekly), you can use the crontabcommand. for more details refer this guide.

Not using Outlook? would like to know the process of mailbox configuration with Gmail, refer this comprehensive user guide – How to Setup Gmail – UVdesk Open Source Helpdesk

Support

That’s all for Mailbox Configuration with Outlook in UVdesk Open Source Helpdesk. For any doubts or suggestions regarding the extension get back to us at support@uvdesk.com or raise a ticket at our Helpdesk system.