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(English) Outlook Configuration in UVdesk Open Source Helpdesk

Updated 10 July 2023

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Category(s) UVdesk

Himani Gupta 10 July 2023

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21 comments

Rob Pearce Feb 14, 2020 at 09:57

Hi thanks very much for this . It still doesnt work for me but im closer now…

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Himani Gupta (Moderator) Feb 14, 2020 at 11:31
Hello Rob Pearce,
Thank you so much for your appreciation!! You may also get the support if you’re getting any issue while set up at support@uvdesk.com
We’re here to guide you in each step.
Thanks & Regards
UVdesk Team

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Zaheer Abbas Feb 28, 2020 at 08:01

Thank you for the detailed explaination. I am successfuly able to integrate my hotmail, yahoo and gmail accounts in it. But the problem is somehow I am unable to integrate my locally hosted exchange account. Below is the error I am getting during uvdesk:refresh

php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox zaheer.xxx@exchange.local.net

1. Processing uvdesk mailbox configuration.

2. Opening imap stream…

In RefreshMailboxCommand.php line 88:

Warning: imap_open(): Couldn’t open stream {mail.exchange.local.net:143/imap/tls}INBOX

Fatal error: Uncaught ErrorException: Notice: Unknown: Kerberos error: No Kerberos credentials available (default cache: KEYRING:persistent:0) (try running kinit) for mail01.exchange.local.net (errflg=1) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
#1 {main}
thrown in Unknown on line 0

Please help!

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Himani Gupta (Moderator) Mar 5, 2020 at 07:06
Hello Zaheer Abbas,
Thanks for notifying this issue to us.
This is when you’ve not used New App Office 365 Password while mailbox configuration.
We’ve updated this guide as per the current issue with resolution, would like to request you to follow the step once again and update us if still in the case.
Thanks for using UVdesk Open Source Helpdesk.
Keep delivering the best customer support 🙂
Regards,
UVdesk Team

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satish Apr 16, 2020 at 11:40

how to run this CRON Job in windows machine, i am using wamp server

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Himani Gupta (Moderator) Apr 16, 2020 at 12:04
Hello Satish,
Greetings for the day!!
how to run this CRON Job in windows machine, I am using wamp server
>> Refer this guide to run the Cron job in windows machine — https://www.uvdesk.com/en/blog/how-to-refresh-mailbox-using-cron-job-in-uvdesk-opensource/
Still, you have a further issue or any kind of doubt. Feel free to ask, we’re here to help you.
Kind Respects
UVdesk Team

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Satrio Smith Jun 15, 2020 at 03:28

Thank you for the explanation. But I had a problem that I am unable to integrate my locally hosted account powered by Zimbra Mail Server. Below is the error I am getting during uvdesk:refresh-mailbox

C:\Bitnami\wampstack-7.2.31-0\apache2\htdocs\uvdesk>php bin/console uvdesk:refresh-mailbox kinerja@pelindo1.co.id

1. Processing uvdesk mailbox configuration.

2. Opening imap stream…

In RefreshMailboxCommand.php line 88:

Warning: imap_open(): Couldn’t open stream mail.pelindo1.co.id

PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox mail.pelindo1.co.id: no such mailbox (errflg=2) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError(8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)
#1 {main}
thrown in Unknown on line 0

Please help me!

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Himani Gupta (Moderator) Jun 15, 2020 at 10:55
Hello Satrio Smith,
Nice day to you!!
The error shows that this email mail.pelindo1.co.id is not configured properly with mailbox. Kindly do the mailbox configuration again by following all steps mention in this blog.
If still you will get any difficulty then reach out to us at support@uvdesk.com
Kind Respects
UVdesk Team

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Wilmer Jul 24, 2020 at 17:59

Hello friends, a pleasure to greet you, I am making the email configuration connecting it to the 365 office to send emails and create tickets automatically and when I go to update the email in the console I get this error

Warning: imap_open (): Couldn’t open stream outlook.office365.com

PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox outlook.office365.com: no such mailbox (errflg = 2) in Unknown: 0
Stack trace:
# 0 [internal function]: Symfony \ Component \ Debug \ ErrorHandler-> handleError (8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)
# 1 {main}
thrown in Unknown on line 0
root @ uvdesk01: / var / www / html / helpdesk-project # PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox outlook.office365.com: no such mailbox (errflg = 2) in Unknown: 0

I would appreciate if you could help me please, thanks Friends

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Himani Gupta (Moderator) Jul 27, 2020 at 14:01
Hello Wilmer,
Greetings for the day!!
Did you set up a mailbox completely by following this user guide? and are you refreshing the same email id which has configured in Mailbox?
Please cross-check once, else debug the same by the following step:
Open your project directory and locate path.
vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php
OpenRefreshMailboxCommand.php and reach to the pushMessage() function.
Now check step by step by dumping each step while running the refresh mailbox command.
Here you can check $requestUrl if it is correct or not, and other parameter like $curlResponse.
If still unable to check the issue, kindly raise a ticket by email at support@uvdesk.com
Kind Respects
UVdesk Team

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Michelle Dabney Feb 2, 2021 at 05:44

When running /var/www/uvdesk/helpdesk-project# php bin/console uvdesk:refresh-mailbox (my email address). I get the error below which is similar to another in this thread. «PHP Fatal error: Uncaught Symfony\Component\Debug\Exception\UndefinedFunctionException: Attempted to call function «imap_open» from namespace «Webkul\UVDesk\MailboxBundle\Console». in /var/www/uvdesk/helpdesk-project/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:88″ I researched a default copy of that php and line 88 is the same.

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Himani Gupta (Moderator) Feb 2, 2021 at 06:57
Hello Michelle Dabney,
Nice day to you !!
It looks like your PHP extension IMAP is not enabled.
Please enable it first from your php.ini file and make a try again after restarting the apache server.
For more details, refer to this — https://stackoverflow.com/questions/9654453/fatal-error-call-to-undefined-function-imap-open-in-php

Thanks,
Team Uvdesk

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Makss Feb 10, 2021 at 09:42

Hello !
i’m trying to make it works with an internal Exchange 2k19 server, unfortunatly, it does not… 🙁
I’m getting the following error :

PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Kerberos error: No Kerberos credentials available (default cache: FILE:/tmp/krb5cc_0) (try running kinit) for my.email.server.local (errflg=1) in Unknown:0

I Saw the post about configuring an App Password in O365, but it’s not possible on Exchange on permise. Help will be really appreciated !

Many thanks,

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Himani Gupta (Moderator) Feb 10, 2021 at 12:05
Hello Makss,
Will you please follow this Forum link — https://forums.uvdesk.com/topic/1905/exchange-server-php-fatal-error-uncaught-errorexception-notice-unknown-kerberos-error-no-kerberos-credentials-available/2 to resolve your issue.
I hope it will help you.
Kind Respects
UVdesk Team

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- Makss Feb 10, 2021 at 15:56
  Hello Himani !
  I’ll try that. As a workaroud I just asked manually for a kerberos ticked to continue testing.
  But now i’m facing a new issue, emails are detected in the mailbox, no error when trying to convert into ticket, but no ticket created… I opened a support ticket #24855 with more informations.
  I’ll keep you posted if the provided link is working for me !
  
  Thanks!
  
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- Hassan Raza Sep 26, 2022 at 00:57
  I have configured uvdesk shared email using gmail account. It is creating ticket without issue. Unable to receive email from uvdesk. Any guide?
  
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Andreas Nov 15, 2022 at 13:17

Hello

On October 1, 2022, Microsoft started deactivating basic authentication for all tenants (see also here: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online /deprecation-of-basic-authentication-exchange-online). After the changeover, only OAuth authentications are possible.

To what extent is a correspondingly simple integration into UVdesk intended here?

Best regards

Andreas

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Komal Sharma (Moderator) May 16, 2023 at 13:50
Hello Andreas,

We have already noticed this microsoft modern auth update.

You should be able to integrate with your Outlook modern auth option and also mailboxes using the new Microsoft Apps section available on the dashboard which will walk you through the steps to integrate with Microsoft platforms.

This feature will be added with our next release — V1.2.0

Thank you for your time and patience!!!

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Nikolai Jul 8, 2023 at 09:10

Unfortunately it does not work for me, it always comes the message that the IMAP password does not work. However, I have enabled IMAP in the settings and also that app password is set.

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Komal Sharma (Moderator) Jul 11, 2023 at 07:46
Hello Nikolai,

Can you please share a screenshots of the error and also share a configuration settings of the swiftmailer, mailbox, and email settings on our support panel.

You can create a ticket from here:
https://support.uvdesk.com/en/customer/create-ticket/

Thanks and Regards,
Uvdesk Team

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Gerhard Nov 27, 2023 at 21:01

I have done all steps as per this guide and get the following error:

Warning: imap_open(): Couldn’t open stream {outlook.office365.com:993/imap/ssl}INBOX

0: LOGIN failed.
1: LOGIN failed.
2: LOGIN failed.
3: Too many login failures

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(English) Outlook Configuration in UVdesk Open Source Helpdesk

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