27K Views

(English) Outlook Configuration in UVdesk Open Source Helpdesk

. . .

Comments (10)

Add Your Comment

  • Rob Pearce
    Hi thanks very much for this . It still doesnt work for me but im closer now…
    • Himani Gupta
      Hello Rob Pearce,
      Thank you so much for your appreciation!! You may also get the support if you’re getting any issue while set up at support@uvdesk.com
      We’re here to guide you in each step.
      Thanks & Regards
      UVdesk Team
  • Zaheer Abbas
    Thank you for the detailed explaination. I am successfuly able to integrate my hotmail, yahoo and gmail accounts in it. But the problem is somehow I am unable to integrate my locally hosted exchange account. Below is the error I am getting during uvdesk:refresh

    php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox zaheer.xxx@exchange.local.net

    1. Processing uvdesk mailbox configuration.

    2. Opening imap stream…

    In RefreshMailboxCommand.php line 88:

    Warning: imap_open(): Couldn’t open stream {mail.exchange.local.net:143/imap/tls}INBOX

    uvdesk:refresh-mailbox [-t|–timestamp TIMESTAMP] [-h|–help] [-q|–quiet] [-v|vv|vvv|–verbose] [-V|–version] [–ansi] [–no-ansi] [-n|–no-interaction] [-e|–env ENV] [–no-debug] [–] […]

    Fatal error: Uncaught ErrorException: Notice: Unknown: Kerberos error: No Kerberos credentials available (default cache: KEYRING:persistent:0) (try running kinit) for mail01.exchange.local.net (errflg=1) in Unknown:0
    Stack trace:
    #0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
    #1 {main}
    thrown in Unknown on line 0

    Please help!

    • Himani Gupta
      Hello Zaheer Abbas,
      Thanks for notifying this issue to us.
      This is when you’ve not used New App Office 365 Password while mailbox configuration.
      We’ve updated this guide as per the current issue with resolution, would like to request you to follow the step once again and update us if still in the case.
      Thanks for using UVdesk Open Source Helpdesk.
      Keep delivering the best customer support 🙂
      Regards,
      UVdesk Team
  • satish
    how to run this CRON Job in windows machine, i am using wamp server
  • Satrio Smith
    Thank you for the explanation. But I had a problem that I am unable to integrate my locally hosted account powered by Zimbra Mail Server. Below is the error I am getting during uvdesk:refresh-mailbox

    C:\Bitnami\wampstack-7.2.31-0\apache2\htdocs\uvdesk>php bin/console uvdesk:refresh-mailbox kinerja@pelindo1.co.id

    1. Processing uvdesk mailbox configuration.

    2. Opening imap stream…

    In RefreshMailboxCommand.php line 88:

    Warning: imap_open(): Couldn’t open stream mail.pelindo1.co.id

    uvdesk:refresh-mailbox [-t|–timestamp TIMESTAMP] [-h|–help] [-q|–quiet] [-v|vv|vvv|–verbose] [-V|–version] [–ansi] [–no-ansi] [-n|–no-interaction] [-e|–env ENV] [–no-debug] [–] […]

    PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox mail.pelindo1.co.id: no such mailbox (errflg=2) in Unknown:0
    Stack trace:
    #0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError(8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)
    #1 {main}
    thrown in Unknown on line 0

    Please help me!

    • Himani Gupta
      Hello Satrio Smith,
      Nice day to you!!
      The error shows that this email mail.pelindo1.co.id is not configured properly with mailbox. Kindly do the mailbox configuration again by following all steps mention in this blog.
      If still you will get any difficulty then reach out to us at support@uvdesk.com
      Kind Respects
      UVdesk Team
  • Wilmer
    Hello friends, a pleasure to greet you, I am making the email configuration connecting it to the 365 office to send emails and create tickets automatically and when I go to update the email in the console I get this error

    Warning: imap_open (): Couldn’t open stream outlook.office365.com

    PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox outlook.office365.com: no such mailbox (errflg = 2) in Unknown: 0
    Stack trace:
    # 0 [internal function]: Symfony \ Component \ Debug \ ErrorHandler-> handleError (8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)
    # 1 {main}
    thrown in Unknown on line 0
    root @ uvdesk01: / var / www / html / helpdesk-project # PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can’t open mailbox outlook.office365.com: no such mailbox (errflg = 2) in Unknown: 0

    I would appreciate if you could help me please, thanks Friends

    • Himani Gupta
      Hello Wilmer,
      Greetings for the day!!
      Did you set up a mailbox completely by following this user guide? and are you refreshing the same email id which has configured in Mailbox?
      Please cross-check once, else debug the same by the following step:
      Open your project directory and locate path.
      vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php
      OpenRefreshMailboxCommand.php and reach to the  pushMessage() function.
      Now check step by step by dumping each step while running the refresh mailbox command.
      Here you can check  $requestUrl  if it is correct or not,  and other parameter like  $curlResponse.
      If still unable to check the issue, kindly raise a ticket by email at support@uvdesk.com
      Kind Respects
      UVdesk Team
  • css.php