Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
SNPMB stands for Seleksi Nasional Penerimaan Mahasiswa Baru (National Selection for New Student Admissions). It is a mechanism for the admission of new students to state universities (PTN) in Indonesia.
SNPMB is divided into two pathways:
The selection process for SNPMB is conducted by the Lembaga Tes Masuk Perguruan Tinggi (LTMPT), an agency under the Ministry of Education, Culture, Research, and Technology. Students who are selected for SNPMB will be admit to PTNs based on their academic achievement or test scores.
This case study examines the successful implementation of SNPMB, a fictional software development company, in integrating UVdesk Helpdesk, a comprehensive helpdesk solution, into its customer support operations.
By leveraging UVdesk’s advanced features and customizable functionalities, SNPMB was able to streamline its support processes, improve customer satisfaction, and enhance overall efficiency.
The SNPMB Support Center is a customer support portal that is powered by UVdesk helpdesk software. The portal provides a central location for customers to submit tickets, view knowledgebase articles and contact support agents.
The guest users are allow to create the tickets from the helpdesk portal, the students can generate a ticket to inquire about SNBP account registration, school forgot password, student forgot password, PDSS filling technique, PDSS, school accreditation, SNBP, UTBK, UTBK payment, SNBT, KIP-Lecture and much more.
Users can able to inquire about the issues by the contact us button which is associate with the helpdesk portal.
With the Knowledgebase, customers can find answers to common questions, troubleshoot issues, and learn about:
With the SNPMB Knowledgebase, students can find answers to common questions, without requiring direct assistance from support agents.
The multilingual helpdesk feature is a valuable tool for organizations that want to provide customer support in multiple languages. It is easy to use, flexible, and can save organizations time and effort.
However, it enables effective communication, efficient ticket management, and localized self-service support, ensuring that students can receive assistance in their preferred language.
To log in to Helpdesk, customers need to visit the SNPMB Helpdesk website and click on the “Login” button. They will then be prompt to enter their email address and password.
In summary, UVdesk supports SNPMB in the education field by offering efficient ticket management, centralized communication, self-service support through a knowledge base, and multilingual support.
Thank you for reading the SNPMB case study, we hope you find it beneficial. For more updates follow UVdesk on Facebook, Twitter and YouTube and discover more UVdesk customer success stories.
If you are also looking for a dedicated helpdesk system for your organisation, please Contact UVdesk Team to assist you.
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