Success Story CGWire

Boosting Customer Support Excellence: CGWire Enhances Empowerment with UVdesk Helpdesk






Boosting Customer Support Excellence: CGWire Enhances Empowerment with UVdesk Helpdesk

CGWire is a French animation company that develops software and organizes events for the animation and VFX industry. Their flagship product is Kitsu, a collaboration platform of helpdesk for animation company helps studios to deliver better content faster.

Kitsu is a cloud-based platform that provides a central hub for all aspects of production, from task management and asset sharing to version control and review.

It is designed to be easy to use and scalable, making it suitable for studios of all sizes.

CGWire also organizes a number of events throughout the year, including the Kitsu Summit, a major conference for the animation and VFX community.

CGWire events are known for their high quality and focus on bringing together creative minds to share ideas and learn from each other.

CGWire is committed to supporting the animation and VFX industry and helping studios create amazing content.

Their software and events play an important role in connecting creative minds and enabling collaboration.

What challenges did CGWire face before implementing UVdesk?

CGWire has been using UVdesk Helpdesk for over a year and has seen a significant improvement in its customer support.

Their team is now able to respond to customer inquiries more quickly and efficiently, and they have been able to reduce the number of unresolved tickets.

Here are some specific benefits that CGWire has seen since switching to UVdesk Helpdesk:

Reduced response time: CGWire’s team is now able to respond to customer inquiries within 24 hours, which is a significant improvement from their previous response time of 48 hours.

Increased customer satisfaction: CGWire has seen a significant increase in customer satisfaction since switching to UVdesk Helpdesk.

Customers are now able to get the help they need more quickly and easily, and they are more satisfied with the overall quality of the support they receive.

Improved efficiency: UVdesk Helpdesk has helped CGWire to improve the efficiency of their customer support team. The team is now able to handle more tickets with fewer resources.

Helpdesk for Animation Company Deliver Better Customer Support

UVdesk helps to provide quick support to CGWire customers in a number of ways, including:

Support Staff & Customer Login

The agents and customers navigate to the CGWire helpdesk platform to access their helpdesk account, and can directly access their portal by simply clicking on the Sign in.

Agents can click on “I’m CGWire Agent”, this way the agent can access their helpdesk portal and track the tickets accordingly.

Ticketing System

UVdesk’s ticketing system provides a number of features that help CGWire manage customer inquiries efficiently.

For example, tickets can be prioritized and assigned to different team members, and due dates can be set to ensure that tickets are resolved quickly.

Knowledge Base Management

UVdesk’s knowledge base management feature allows CGWire to create and manage a knowledge base of articles that can be used to answer common customer questions.

This can help to reduce the number of tickets that need to be created and can also help customers resolve their issues on their own.

Self-Service Portal

UVdesk’s self-service portal allows CGWire’s customers to access the knowledge base, submit tickets, and track the status of their tickets.

This can help customers to get the help they need quickly and easily, without having to contact the support team.

Reporting and Analytics

UVdesk provides a number of reports and analytics that can be used to track the performance of the customer support team.

This information can be used to identify areas where the team can improve and to ensure that they are meeting the needs of their customers.

Overall, UVdesk provides a number of features that can help CGWire to provide quick and efficient support to their customers.

The unified inbox, ticketing system, knowledge base management, self-service portal, and reporting and analytics features all work together to help CGWire’s support team resolve customer issues quickly and efficiently.

Customizable Helpdesk for Animation Company

UVdesk Helpdesk offers a user-friendly interface that can be customized to align with the organization’s branding and visual identity.

This customization helpdesk for animation company reinforce the CGWire brand image and provides a seamless transition for users interacting with the helpdesk.

Automated actions can be set up to trigger based on certain conditions, reducing manual effort and enhancing efficiency.

For example, CGWire can automate ticket assignment, priority setting, or routing based on predefined rules, optimizing their support operations.

By tracking and analyzing data such as ticket volume, response times, resolution rates, and customer satisfaction, CGWire gains valuable insights into its support operations.

These insights drive informed decision-making, helping them optimize their support strategies and identify areas for improvement.


In conclusion, CGWire has seen a significant improvement in its customer support since switching to UVdesk Helpdesk.

UVdesk Helpdesk has helped CGWire improve the efficiency of its support team, reduce their response time, and increase customer satisfaction.

CGWire is very pleased with UVdesk Helpdesk and would highly recommend it to other companies.

Thank you for reading the CGWire case study, we hope you find it beneficial. For more updates follow UVdesk on FacebookTwitter, and YouTube and discover more UVdesk customer success stories.

If you are also looking for a dedicated helpdesk system for your organization, please Contact UVdesk Team to assist you.

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