Open-source Helpdesk Software for School and Universities [ FREE ]

Updated 31 May 2023

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Today’s educational institutes are fast and growing. So the institute must manage and resolve support requests from students, faculty, and staff.

The open-source helpdesk software is coming to light for the support system. It will offer the educational body a cost-effective and customizable solution.

How UVdesk level up the Educational Support?

UVdesk gives a well-organized way to their operations. In this article, we will come across how open-source helpdesk software can help educational institutes. It will provide them with efficient and effective support. 

Here are the Educational Institutes that are using UVdesk Helpdesk Open source:

Our Opensource UVdesk users are from all over the globe. Below listed are some of the institutions who are using our UVdesk helpdesk open source ticketing system:

1. House of Markus Fellowship

UVdesk provides delightful support to House of Markus Fellowship students and supports staff queries which helps to grow faster and provide better solutions within a single roof.

The UVdesk Open source helpdesk helps to handle all the general queries raised by the students. It will give a structured and well-mannered ticketing system to manage all the queries. 

2. The Open University of Sri Lanka

To manage queries effectively, the university needs a centralized system that can track, prioritize, and assign them to the appropriate support staff members for resolution and OUSL chooses the UVdesk helpdesk to take their support to the next level.


3. Central University marta abreu of Las Villas

By implementing UVdesk, Marta Abreu of Las Villas Central University, or any educational institution, can enhance its customer support services, improve response times, provide self-service options, and gain valuable insights into support operations.

4. University of Baghdad

UVdesk Helpdesk can be a valuable solution for the University of Baghdad in streamlining its support processes and enhancing its overall helpdesk operations to provide better support to raised queries under a single roof.

5. Makerere University Business School

UVdesk’s features like multi-channel support, knowledge base, automation, collaboration tools, reporting, customization, and integration capabilities can contribute to efficient and effective support for MUBS’s students, faculty, and staff.

6. National University of Ho Chi Minh City

UVdesk Helpdesk can be a valuable support solution for the National University of Ho Chi Minh City (NUH) in managing its customer inquiries with its centralized support portal which is powered by UVdesk.

How Helpdesk Systems Improve Efficiency in Educational Institutes?

Helpdesk systems have emerged as valuable tools that can significantly improve the efficiency of support operations in educational institutes.

Communicate Openly

Open-source software is freely available to use, modify and customize as needed. It will increase the operation power without compromising any functionality and quality.

The best about UVdesk is that it is open to all and you can directly download the project from the GitHub of UVdesk.

This will provide a facility for your staff to resolve queries just in minutes whether they are from students or the staff itself.

Anytime Access To Information

You can create a knowledge base for the support to frequently asked questions from teachers, parents, and students. Create a central location for stuff including FAQs, system configurations, and recent announcements.

This knowledge base can be accessed by anyone and anytime. This will help the educational body to reduce the general query traffic on the website. If the

Updates are simple to make. All your channels may effortlessly receive new and updated articles from your personnel.

The students, parents, and staff are accessible to the information through the knowledge base and the articles posted on the  UVdesk.

Construct A Smooth Connection

Your academics and staff may work together and communicate openly. UVdesk provides the tools, automation, and procedures to manage support requests.

To locate areas for improvement, provide client feedback, and analyze content trends, use reporting features.  A smooth connection or coordination will reduce half of the effort and make the resolving speed fast.

From Anywhere Manage Your Staff

People who use our support solution are empowered by it. Managing requests is easy, collecting content is easy, and staying connected and productive is simple, no matter where you are.

By this schools and universities will gain insights into their staff performance. It is possible to track and analyze metrics such as ticket volume, response time, customer satisfaction ratings, and staff productivity.

Quick And Easy To Start

UVdesk will help you with all the aspects required for handling the queries.

Open-source helpdesk software for schools and universities is designed to provide efficient and streamlined support services to students, faculty, and staff members.

How UVdesk Revolutionize Student Support?

It enables educational institutions to manage and track user inquiries, resolve issues, and provide timely assistance.

Here are a few key points about open-source helpdesk software for schools and universities:


Open-source helpdesk software offers a range of features to facilitate support operations.

These may include ticket management, knowledge base creation and management, email integration, automation of repetitive tasks, reporting and analytics, self-service portals, and communication tools like live chat or messaging.

Ticket Management

Helpdesk software allows users to submit support tickets with details about their issues or inquiries.

It organizes and prioritizes these tickets, assigns them to appropriate staff members, and tracks their progress until resolution.

Knowledge Base

A knowledge base is a repository of articles, FAQs, tutorials, and other resources that provide self-help solutions to common problems.

Open-source helpdesk software often includes tools for creating, organizing, and maintaining a knowledge base. This empowers users to find answers to their questions independently, reducing the workload on support staff.


Helpdesk software can automate routine tasks and workflows, such as ticket assignments, notifications, and escalations.

Automation streamlines the support process and enables faster response times. For example, tickets can be automatically assigned to the appropriate department or staff member based on predefined rules or keywords.

Collaboration and Communication

Open-source helpdesk software facilitates communication and collaboration among support teams.

It may include features like internal notes, shared ticket views, and collaboration tools to ensure efficient coordination and knowledge sharing.

Reporting and Analytics

Helpdesk software provides insights into support operations through reporting and analytics features.

It allows administrators to track metrics such as ticket volume, response times, resolution rates, and customer satisfaction ratings.

This data can help identify bottlenecks, measure team performance, and make informed decisions to improve support services.


Customization and Integration

Open-source helpdesk software offers flexibility in terms of customization and integration with other systems.

Therefore, institutions can adapt the software to meet their specific requirements and integrate it with existing tools or platforms, such as student information systems or learning management systems, to create a unified support ecosystem.

Community and Support

Open-source software benefits from active communities of developers and users who contribute to its improvement and offer support.

These communities provide forums, documentation, and resources where users can seek assistance, share best practices, and collaborate on enhancing the software.

Wrapping Up

With these compelling benefits, open-source helpdesk software presents an attractive option for schools and universities looking to optimize their support processes without breaking the bank.

The cost-effectiveness, customization potential, community-driven development, security, scalability, and extensibility of open-source solutions make them invaluable asset for educational institutions.

However, UVdesk open-source projects have user communities that provide extensive documentation, forums, and support channels to assist users throughout their implementation journey.

In conclusion, open-source helpdesk software is a game-changer for schools and universities seeking an affordable.

If you have any queries, feel free to contact us here support@uvdesk.com.

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