How to configure Yahoo with Mailbox in Open Source Helpdesk – UVdesk?

How to configure Yahoo with Mailbox in Open Source Helpdesk – UVdesk?

Configure Yahoo with Mailbox to convert your support query emails into the Standard Ticket to deliver a better customer support experience.

Ticket System comes with standard features and tools which minimize resolution time and maximize the Resolved Ticket Count with great customer reviews.

Steps to configure Yahoo with Open Source Helpdesk Mailbox – UVdesk:

Create A New App Password

UVdesk doesn’t support security codes for two-step verification. In that cases, login requires setting up an app password. The steps listed below can be used to create a new app password:

Step 1: Sign in using your Yahoo account and navigate to the account information as shown below.

Step 2: After that click on the account security tab as mentioned below.

Step3: Now go to the generate passwords section and generate an app passwords.

Note: The Generate Password option is not available for now on the Yahoo account.

Step 4: After generating your app password you can copy that particular password.

 

Steps To Configure Yahoo Account With UVdesk Open Source Helpdesk:

Step 1: Swift Mailer Configuration

• Login into your UVdesk account.
• Navigate through Dashboard –> Settings –> Swift Mailer. 
• Click on Update configuration button from the top right corner.
• Now fill the below-required details and proceed by clicking the “Save Changes” button.

 

• Swift mailer id: Write any random name of mailer id for further reference or leave it blank for creating automatically.
• Transport Type: Select Yahoo.
• Enable Delivery: Enable delivery status active by clicking on the check box.
• Email: Enter the required email.
• Password: Enter the created new app password from your yahoo account.

Step 2: Mailbox Configuration

1. After Swift Mailer Configuration, move to mailbox configuration settings by navigating through Dashboard –> Settings –> Mailboxes.
2. In the top right corner, click the New Mailbox button.
3. Tapping the mailbox button opens the Mailbox Configuration page, where the administrator must enter the required SMTP/IMAP information.

 

 

• Mailbox Id: Enter Mailbox Id else leaves it blank to automatically create Id.
• Mailbox Name: Enter the Mailbox name for identification.
• Enable Mailbox: Click on the checkbox to enable Mailbox.

Incoming Mail (IMAP) Server

• Transport: Select yahoo from the dropdown.
• Username: Put the email address of your yahoo email.
• Password: Enter the created new app password of Yahoo account.
  

Outgoing Mail (SMTP) Server

• Swift Mailer ID: Select the swift mailer id that you have created in Swift-mailer.

Step 3: Email Settings

Email settings are used to send responses from the ticket panel to the customer’s email address; thus, this setting is required. To do so, go straight to email settings by going to Dashboard -> Settings -> Email Settings.

Now fill in the required details Email Id, Name, Swiftmailer id and Proceed.

• Email Id: This email address sends a ticket reply to your customer email. Mention the same Email id which you’ve used in the Swiftmailer configuration.
• Name: Enter any name for identification.
• Swiftmailer id (Select from drop-down): Choose the Switfmailer id which you’ve created.

Step 4: Setup Site_Url

Now, need to edit a few changes in code, navigate through config->packages->uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

Step 5: Run Cron Job

Run the below refresh command through the terminal into the project root directory to fetch emails as tickets.

Schedule cron Jobs that need to be executed repeatedly (e.g., hourly, daily, or weekly), you can use the cron tab command. for more details refer to this guide.

Not using Yahoo? would like to know the process of mailbox configuration with Gmail, refer to this comprehensive user guide –

Gmail, Outlook , SMTP/IMAP.

Support

That’s all for Mailbox Configuration with Yahoo in UVdesk Open Source Helpdesk. For any doubts or suggestions regarding the extension get back to us at support@uvdesk.com or raise a ticket at our Helpdesk system.