Success Story Streamcot

Streamcot Enhances Customer Support Efficiency with UVdesk Helpdesk

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United States

UVdesk

OpenSource

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Media
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Streamcot Enhances Customer Support Efficiency with UVdesk Helpdesk

Streamcot is a leading live streaming platform that enables content creators to engage with their audience through real-time video broadcasting.

StreamCot is a live streaming app that enables users to stream content in real-time to YouTube and Facebook simultaneously.

It is the first 4K live streaming app that broadcasts to YouTube in StreamCot Vision, optimizes engagement with Picture-in-Picture, and supports custom overlays to grow your brand.

StreamCot is available for iOS and Android devices. It is a free app with subscription plans that offer additional features, such as longer streaming times, higher video quality, and access to exclusive features.

StreamCot is a great option for users who want to stream high-quality live content to YouTube and Facebook. It is easy to use and offers a variety of features that can help users grow their audience and engage with their viewers.

StreamCot Vision provides a visually stunning rich color enhancement and minimizes the need for post-processing.

Streamcot Help Portal

The StreamCot decided to switch to UVdesk as its customer support software. The company was looking for a solution that would provide its customer support team with the tools they needed to provide better service to customers.

The software is also mobile-friendly, which allows StreamCot’s customer support team to provide support to customers on the go.

The Streamcot Handbook

StreamCot uses UVdesk to manage its knowledge base. It provides comprising articles, FAQs, tutorials, and troubleshooting guides.

Through which users can able to fetch the information as mentioned below:

  • Why Does Your Phone Overheat While Live Streaming?
  • A Step-by-Step Guide on How to Find Your YouTube Stream Key.
  • A Step-by-Step Guide on How to Verify Your YouTube Channel.
  • A Step-by-Step Guide on How to Create Your First YouTube Scheduled Stream.
  • A Step-by-Step Guide on How to Verify Your Facebook Brand.

The user will get all the information written on a knowledgebase of Streamcot, UVdesk suggested relevant knowledgebase articles that could potentially answer their questions.

This encouraged self-service and reduced the number of incoming tickets.

Submit a Support Ticket

Streamcot utilized UVdesk Helpdesk to facilitate ticket creation from their customers.

When a customer initiated contact, UVdesk captured the information and created a new ticket.

Agents could categorize tickets based on the nature of the issue (e.g., technical problem, sales, request feature, request data, report a bug, recover the account, delete the account, etc.) for better organization and prioritization.

Streamcot Customer Login

Streamcot implemented a customer login feature within their helpdesk portal.

Once the customers entered their registered email address and password they are logged in to their helpdesk portal.

This feature allowed customers to track the progress of their issues and maintain a record of their support history.

Streamcot Self-Service Portal

UVdesk provided an interface for Streamcot’s support team to author and publish content easily. Customers can easily search for articles, browse categories, and find answers to their queries independently.

Wrapping Up

Overall, UVdesk can help the Streamcot app deliver efficient and effective customer support, enhance agent productivity, and improve customer satisfaction by centralizing support interactions and providing robust ticket management capabilities.

UVdesk Helpdesk played a vital role in elevating Streamcot’s customer support and delivering a superior customer service experience.

If you are looking for customer support software that can help you to improve your customer service, then UVdesk is a great option.

Thank you for reading the Streamcot case study, we hope you find it helpful. Moreover, for more updates follow UVdesk on FacebookTwitter and YouTube and discover more UVdesk customer success stories.

If you are also looking for a dedicated helpdesk system for your organisation, please Contact UVdesk Team to assist you.

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