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C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Rajasthan State Road Transport Corporation is the largest provider of intercity bus transportation in the State of Rajasthan.
The corporation has been established by the Government of Rajasthan on 1st October 1964 under the Road Transport Act 1950.
RSRTC plays a crucial role in the transportation infrastructure of Rajasthan, catering to the diverse travel needs of the people.
The corporation operates a vast fleet of buses that cover a wide network of routes, including both rural and urban areas. From major cities like Jaipur, Jodhpur, and Udaipur to remote towns and villages, RSRTC buses serve as a lifeline for thousands of commuters.
In addition to its regular bus services, RSRTC offers various specialized services to cater to different segments of passengers.
These include Volvo and Mercedes-Benz buses for luxury travel, express services for faster journeys, and sleeper buses for overnight travel. This diverse range of services caters to the varied preferences and requirements of passengers.
This case study explores how UVdesk, a cloud-based helpdesk and customer support platform, has empowered Rajasthan State Road Transport Corporation (RSRTC) to enhance its customer support and improve service delivery.
RSRTC, one of the prominent transport corporations in Rajasthan, faced challenges in managing customer inquiries, complaints, and requests efficiently.
RSRTC recognized the potential of UVdesk in meeting their requirements and decided to implement the platform.
Users can book online tickets by accessing the RSRTC portal as shown below:
If the user will face any issues regarding account activation, email notification, OTP, and any other related to the bus service then they can directly raise a ticket by just simply connecting to the RSRTC helpdesk portal.
The implementation process involved configuring UVdesk according to RSRTC’s specific needs, integrating it with their existing systems, and training their support team to effectively utilize the platform’s features.
RSRTC recognized UVdesk as a suitable solution to address their challenges and decided to implement the platform.
UVdesk’s knowledge base feature enabled RSRTC to create a self-service portal of frequently asked questions regarding:
UVdesk provides an efficient helpdesk portal to all the users so that they can inquire about their issues related to login issues, email activation issues, e-ticket bookings, cancellation rules, and refund policy by just simply accessing the helpdesk portal and raising a ticket.
With UVdesk, a powerful help desk and customer support platform, RSRTC has achieved a remarkable transformation in workflow management, empowering its team to deliver exceptional service.
This will help RSRTC to complete the daily routine task, RSRTC corporation has set up different workflows related to the bus services, inquiry tickets, refund tickets, general query tickets, cancellations tickets, and much more, this will help to reduce the manual process and saves the time as well.
It will provide a separate login to all the customers to access their tickets, this way customers can able to create new tickets and also they can able to track their previously raised tickets.
With a customizable helpdesk solution, businesses can customize the user interface, workflows, ticket management processes, and automation rules as well, and UVdesk is one of them, it is open to all and you can free to inspect the code on your own.
RSRTC has designed the helpdesk interface to reflect its brand identity, providing a consistent and cohesive experience for customers.
However, a customizable helpdesk solution empowers businesses to shape their support operations according to their specific needs and requirements.
The implementation of UVdesk enabled RSRTC to revamp its customer support operations, transforming its service delivery capabilities.
Overall, RSRTC plays a vital role in Rajasthan’s transportation ecosystem, connecting people and communities across the state, a help desk is essential for a transport corporation as it provides a structured and efficient approach to customer support, RSRTC makes it easy by choosing UVdesk helpdesk ticketing tool.
Thank you for reading the RSRTC case study, we hope you find it helpful.
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If you are also looking for a dedicated helpdesk system for your organization, please Contact UVdesk Team to assist you.
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