Streamlining Customer Support for Singaporean Bakery House

Han’s is a flourishing homegrown company which is engaged to consistently provide customers with an excellent dining experience by offering quality food and beverages and excellent customer service at reasonable prices.

In 1980 the first Han’s cafe opened in The Arcade. It acquires a reputation for ‘quality food at budget prices’ serving Hainanese mainstays such as pork chops and chicken rice to pasta dishes and homemade soups.

This app works well with the Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Our business is all up to customer support and inquiry management and UVdesk made it easy, fast and reliable.

What purpose is your business, the organization is solving?

With a vision to be a leading and sustainable Food and Beverage company. Han’s is looking for people who make a difference and share our Passion to serve with a warm heart and a warm smile. We reward performance, provide excellent training and offers the good working environment.

How did this Business Idea clicked in your mind?

In 1977 Mr. Han Choon Fook, then a civil servant offered cakes made by his brother Choon Kuang to colleagues and friends, which receive excellent comments on the quality. Choon Kuang was a baker at the former Red House Bakers and Confectioners Shop in Victoria Street.

In 1978 the popularity of his brother’s cakes inspired Choon Fook to quit his job to open a small bakery with his siblings in Upper Thomson Road.

In 1980 the first Han’s cafe opened in The Arcade. It acquires a reputation for ‘quality food at budget prices’ serving Hainanese mainstays such as pork chops and chicken rice to pasta dishes and homemade soups.

In 2003 Han’s Cafe opened its biggest outlet called The Tasty Town, covering an area of about 15,000sq feet at the Great Eastern Centre in the Central Business District and so on behind this business idea.

Any advice to the users who are running a similar business as yours?

This is our key responsibility and I’ll advise the same to others who so are in such kind of business to consistently provide customers with an exceptional dining experience by offering quality food and beverages and excellent customer service at reasonable prices.

How is UVdesk helping you in managing customer support?

Mailbox to convert coming emails into service ticket, Workflow to automate the actions, Form Builder helps building Secured Forms within seconds to put wherever you want, Saved Replies and Prepared Responses to save to save time, Ticket Assignments for better Inquiry Management.

With UVdesk you can get everything and anything for assisting, helping and answering your customers in a very orderly and simple way, which guarantees that you’ll never miss out any customer inquiry.

Using UVdesk we get all customer-related questions, inquiry, the query at one place from where we assign it to the respective agent for the better management and fast resolution.