Today’s knowledgebase software widely used amongst all the Shopify eCommerce merchants to lower support tickets volume as well as attract readers to spend more time over the website.
Lots of helpdesk software are offering a knowledgebase portal, UVdesk Helpdesk is also an alternative. Beyond it, UVdesk provides countless tools which are more enough to make optimize and attractive FAQ page.
Are you using Knowledgebase and buried in such an overwhelming amount of FAQ/Articles?
Does your Knowledgebase drive the ease support which your customer really want?
– Not Sure!!
Is there any solution?
– Absolutely – Binaka!!
What is Binaka?
Binaka is most light weight app of UVdesk has the functionality to filter the article or FAQ within a second. In addition, it’s also come up with the form. When a guest user submit this form an automatic ticket generates to UVdesk.
Generally most of users switch to others if they didn’t get resolution they were looking for. Could you think why it happened? Reason might your website or FAQ page has overwhelmed with huge data which can’t be reachable.
Do you have any tool to filter FAQ on your Shopify store? – NO!!
Use Binaka App, which works great with Shopify platform and gives effective search result to resolve customer query faster. It not only improves efficiency of Knowledgebase but also reduce the ticket flow.
How Binaka Works?
Let’s suppose when one user came to you and see offered products display on your website, He/she likes the product and want to buy the same product on that day only. But have confusion regarding the shipping and refund that stopping him to buy from your store.
What will he/she do?
First, User prefer to search your FAQ page and read out all FAQ’s, that’s good if got the answer, otherwise will contact to support team and wait for their reply.
Somehow due to unavailability of sales person or weekend reply may delay that might change customer mind to buy from you and switch to somewhere else.
Here, Binaka works superbly. Binaka empowers the customer by providing live searching FAQ support and give real time result.
Customer could save time by searching keyword related to their query rather than scanning all FAQ page. Now, customer can get the solution without approaching service provider.
Not only use for as a searching tool it’s also appears with Form use to send the query without contacting through email or support panel.
How to Embed Binaka On Shopify?
- login to Shopify admin panel.
- Install UVdesk eCommerce Helpdesk app from Shopify Marketplace.
- UVdesk helpdesk account automatically created once app has been installed.
- Login to UVdesk admin panel.
- Now, create a form using FormBuilder App as per your requirement, refer this article How to Build Form?
- Go back to UVdesk app in Shopify admin panel.
- When you will go inside this app you will get Configuration option in a drop down at the top left corner.
- Click to configuration and set the theme colour, position, and avatar of Binaka as per your website theme.
- Select the Form which you have build through UVdesk.
- Save the configuration settings.
- That’s it, Now refresh the store front panel and you will see Binaka icon is there and has attached with Form.
Some Key Facts of Binaka
- Highly Customizable
- No coding knowledge required
- Easy to set up
- Filter FAQ’s & Articles with keywords
- Connect one knowledgebase with multiple website
- Advance Searching tool
- Super flexible
- 100% Secure
- Lightweight widget app (Place it wherever you want)
- Make your website more attractive
- No massy data on Knowledgebase page
- Easy to reach for customer
- Provide 24/7 customer support
- Customer can send the message/query with customize Form if they have any addition requirement
- Engage new customers and raise more sales
- Customer get response by themselves instantly
As a customer support helpdesk, UVdesk is focused on providing the support for both user end and support end hence it comes with knowledgebase that enables support agent to share the knowledge on one page( can link with Shopify store).
To make knowledgebase more engaging and simply accessible to customers, you can use Binaka integration on your Shopify store that give effectual result to your customer.