Open-source Helpdesk Vs Odoo Helpdesk

Updated 17 February 2022

Facebook Linkedin

UVdesk Open Source Helpdesk Vs Odoo helpdesk support system, each are in a shining stage. Everyone enjoys the approach of open source available for everyone to apply and customize to fill their very own need.

Therefore, it is a progressive solution and currently emerged throughout all developer communities to be a free help desk support for small and SME businesses.

However, Open source is less expensive or free helpdesk support when you start with at least.


Anyone can inspect, modify or make use of the source code of Symfony component-based Enterprise Open Source Helpdesk to deliver higher customer service or to construct modules on it.

Most of the infrastructure stuff is getting Odoo subscription-based version that is probably much less customizable but simpler to use, no more effort required from the user.

But thing is that locating the best-appropriate helpdesk support tool can end up a task while there are now such a variety of unique options available.

Almost are higher-paid, not affordable, or not exactly sure what functions are covered in it.

Today, in this blog we are able to dive into the most important systems alongside a bit of evaluation about their pricing, offer features, and extraordinary concerns to consider.

Feature-compare list UVdesk Open source and Odoo Helpdesk :


1. Open Source Helpdesk Support :

Every enterprise is unique, so the Helpdesk support device need to be flexible for the customization to be suit as according to the requirement.

However, UVdesk Open Source Helpdesk support system consists of all the usual features to streamline ordinary support operations and delivering ideal client support.

As Open Source Helpdesk – UVdesk which is built on top of Symfony/PHP framework that allows you any amount of customization and as well as integration means it is endless to customize.

Furthermore, Symfony & PHP each have massive network support & each are maximum famous among the developers and smooth to hire a developer can do customization for you or you could do it yourself.

Therefore, Opensource source codes are freely to download and you’ve got the liberty to customize, replace and inspect it anytime.

However, you’re the single person who manages the entire device as according to your premises from hosting to development.

Top Features

Features which are crafted to meet your requirements for a perfect online customer helpdesk support :

  • Branding.
  • Flexible for Modification.
  • Highly Customizable.
  • Knowledgebase.
  • Mailbox.
  • Mailbox Configuration.
  • Module Integration.
  • Open Source.
  • Saved Replies.
  • Ticket Management.
  • Tags.
  • User management.
  • Workflow.

Plan – Free and open source for multiple agents.

feature list – https://github.com/uvdesk/community-skeleton#features

Official Website – https://www.uvdesk.com/en/

What Reviewers liked:

UVdesk trustpilot

Since you’ll have complete get right of entry to to the underlying code, you could manage nearly each factor of the helpdesk to do things.

2. Odoo Helpdesk :

We have a ticketing machine for you that enables now no longer best with submit sales customer queries however additionally lets you to generate sales through accepting new necessities from potential clients.

Therefore, the Odoo user can view the support tickets withinside the Odoo backend and manage them accordingly.

However, the Odoo consumer can configure numerous Ticket categories and the motives for contact withinside the Odoo backend.

The purchaser can pick out from those predefined alternatives at the same time as raising the Support ticket at the Odoo website.

Therefore, a feedback mail is automatically despatched to the customer’s e mail address requesting rating and evaluate after the ticket is resolved.

Once you buy the odoo App from Webkul’s store, you’ll get hold of the hyperlink to down load the zip report of the module.

Acknowledgment mail is automatically despatched to the purchaser when the support ticket receives efficiently submitted.

Odoo Website Helpdesk & Support System Features –

  • Install Helpdesk & Service System On Odoo Website.
  • Allows To Raise The Tickets From The Odoo Website.
  • The Customer Can Manage The Tickets From His Website Account.
  • Allows Chat Communication With The Odoo Admin.
  • Auto-Sends Feedback/Reviews Mail To The Customer.
  • Create Ticket Category And Topics/Reasons In Odoo Backend.
  • Create Different Teams To Manage Different Ticket Types.
  • Set Ticket Stages To Show The Current Progress Of A Ticket.
  • Resolve/Cancel The Raised Tickets To Close Them In Odoo.
  • Now Take Billable Service Requests Through Service Tickets.
  • Create Tasks From The Raised Tickets.
  • Create Sales Order From The Project To Bill The Customer.
  • Generate Invoice For The Sales Order Of The Ticket.

Pricing – Paid plan starts at $44.00 (One Time Payment)

Buy Now – https://store.webkul.com/Odoo-Website-Helpdesk-Support-System.html

I wish on the quit of this article you’ve got a first-rate listing of the customer service ticket system. You can also additionally select any from above base on enterprise size.

Now, that’s as much as you and your enterprise requirement whether or not you decide to move down with Open source helpdesk Vs Odoo Helpdesk support system.

If you have any issue feel free to add a ticket and let us know concern at support@uvdesk.com


Category(s) UVdesk
. . .

Leave a Comment

Your email address will not be published. Required fields are marked*

Be the first to comment.