How to Integrate Amazon buyer-seller messaging with UVdesk?

Updated 10 January 2022

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Sellers at amazon seller central can easily manage customers’ inquiries and messages by integrating Amazon buyer-seller messaging with UVdesk.

To integrate Amazon buyer-seller messaging with UVdesk, you can follow instructions given below:

Step 1:
Create a mailbox(or use existing) from https://companyname.uvdesk.com/en/member/company/mailboxes

Copy UVdesk mailbox address like support.abcd@uvdesk.com.

for more info see: mailbox instructions

Step 2:
Now go to Amazon seller central Alternative Address Setting Page,

for amazon.com: https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html

for amazon.in: https://sellercentral.amazon.in/gp/communication-manager/address-authorization.html

enter following emails to the Approved senders and click Add to list:

  1. your mailbox address (find at https://companyname.uvdesk.com/en/member/company/mailboxes)
  2. support email for your company (find at https://companyname.uvdesk.com/en/member/company)

alternate email setting page

Step 3:
goto to amazon seller central global seller profile

for amazon.com: https://sellercentral.amazon.com/gp/on-board/configuration/global-seller-profile/index.html

for amazon.in: https://sellercentral.amazon.in/gp/on-board/configuration/global-seller-profile/index.html
Change Customer Service Email to UVdesk mailbox address.

Instead of Step 3, you can also add UVdesk mailbox address as group email alias for your business email.

Now, amazon seller central messages would be converted to Tickets at UVdesk and you can easily reply and even automate response to customer queries (using workflows).

Video Tutorial- 

Need Help?

If you are still facing problem or have any query, create a Ticket at https://support.uvdesk.com/en/customer/create-ticket/

Category(s) UVdesk
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