Leveraging UVdesk's Capabilities to Provide Expert Customer Service in a Very Systematic Way

Trading Made Easy are suppliers of quality Retailing and Labeling products. We are based near Brighton, East Sussex in the United Kingdom. We are within 90 minutes drive from London and forty-five minutes from Gatwick Airport.

With vast experience in the industry, our professional team has formed successful business relationships with many of today’s modern manufacturers.

Through this well-established network of contacts, we are able to source quality and current modern products quickly and effectively to meet our customer’s requirements and deadlines.

What purpose is your business, the organization is solving?

Trading Made Easy has a vast amount of stock that can be drawn directly from our factory. Here customers can view our quality equipment and perform product trials to ensure that the equipment is suitable for their requirements.

As well as being a respected retailer, Trading Made Easy has gained respect within the industry as a quality wholesaler. We will always offer a better price than our competitors.

Who is your role model for your business, product, or organization and how did you get inspired?

It was my idea to run this business and I worked with dedication to accomplish it,  Probably Elon Musk will be my role model for who seems superhuman.

Any advice to the users who are running a similar business as yours?

One advice if you have any idea just start working on that with 100% dedication because nothing is impossible. If you’re thinking to come with perfect set up then you may be wrong because the perfect world doesn’t exist and you have to learn/improve step by step.

As a business person, your time is super important which you need to invest for the improvement and expansion of your business so try to set up the systems as automated as possible to save time and stress.

How did this Business Idea clicked in your mind?

This is not the unique business idea “This is one of many”. I wanted to start online selling and this is the only reason behind my business.

What do you do for the Business Promotion ( Online and Offline)?

I do Adwords, sponsorship, social advertising for the Business Promotion.

What is your team size?

Currently, I am having the team of 16 members to serve the 3-time zone.

How is UVdesk helping you in managing the customer support?

UVdesk is proving multiple ways to provide expert customer service in a very systematic way and all conversation will be saved which you can search using Quick Filter.

Auto-replies and saved replies are taking away some of the problems over the weekend.

Workflow is saving the time by automating those actions which I used to do manually after the certain period of time.

The perfect system to do right customer follow up and to track the performance of your support staff using Report Section.

It helps me to all the customer inquiries coming from different multiple channels at one place and provides various ways to handle that in the right way.