Customer Support and Professional Ticket System for Electronics and Gadgets Retailer

How UVdesk uplifted tanotis.com to serve consumers in a better way?

We the Tanotis.com headquartered in Bangalore, India are the team of Engineers, working hard to constantly procure the goods from various supplier around the world to Indian consumers.

We investigate the requirement of every customer and try to fulfill their needs. We believe that we clearly understand your product needs and expectations regarding speedy delivery & after sales service.

Our team works Day and throughout Night to satisfy every need of our customers. UVdesk helped us to make our task easier and fast to accomplish our goal to satisfy our customers and fulfill their needs.

What purpose is your business, the organization is solving?

We are the team of Engineers, working hard to constantly procure the goods from various supplier around the world to Indian consumers. We investigate the requirement of every customer and try to fulfill their needs.

Some of the products are only available in our store throughout India. We Design and Manufacture some of our Products. We Import and deliver products.

Our purpose is to facilitate Indian consumers with the goods which they require and we arrange that from various supplier around the world.

Any advice to the users who are running a similar business as yours?

We believe that we clearly understand your product needs and expectations regarding speedy delivery & after sales service. Our team works Day and throughout Night to satisfy every need of our customers.

I think understanding the need of customers and delivering the product as per their need is the one of the best technique and advice for any business or company.

How did this Business Idea clicked in your mind?

I wanted to do something different but to do in the e-commerce field and making the required product available through various suppliers across the world for Indian consumes is such a great opportunity for us which gives me satisfaction.

We all worked really very hard to make this thing possible that’s all about our business idea.

How is UVdesk helping you in managing the customer support?

No doubt UVdesk is excellent and highly customizable to fit for any business. Usually, we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all emails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us with installation and customization.

Cons:
Not any we can think of. The app has too many options and will require some time to integrate and get used to it. However, it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.