Streamlining Customer Service Operations for American Home Decor Retailer

How UVdesk benefited Tac City Goods Co. in (Seattle) Washington, USA?

Tac City Goods Co LLC. is a global distributor and e-commerce retailer headquartered in Seattle, WA, USA.

Tac City Goods Co offers Baby & Toys, Beauty & Personal Care, Home & Kitchen, Jewelry, Watches & Accessories, Men’s Collection, Native Art & Gifts, Outdoors & Garden, Pet Supplies, Sporting Goods, Ships From US Warehouse Women’s collection.

By providing the quality product and reliable customer support, they are continuously expanding their business globally and enriching their brand value.

What purpose is your business, the organization is solving?

Tac City Goods Co LLC. is a global distributor and e-commerce retailer which offers variety of products like Baby & Toys, Beauty & Personal Care, Home & Kitchen, Jewelry, Watches & Accessories, Men’s Collection, Native Art & Gifts, Outdoors & Garden, Pet Supplies, Sporting Goods, Ships From US Warehouse Women’s collection, etc to their buyers to get their needed stuff at their door just in few clicks.

Any advice to the users who are running a similar business as yours?

The only advice is for all the business owners is you can uplift your business only by valuing your customer and their trust, money and time which they are investing in your product or company.

When you value your customer then for sure your customer will value your company and that will become your brand value to get more referrals and loyal customers.

How did this Business Idea clicked in your mind?

We all know that now the trend has been changed and now people don’t have time to visit the market and buy the needed stuff. Which has been utilized by me and other business owners also to make buying and selling more easier to comfort the customers that’s all is the true reason behind this business idea.

How is UVdesk helping you in managing customer support?

We’re extremely happy with UVDesk so far. The ability to manage multiple stores and marketplaces is worth its weight in gold. None of their competitors have this capability. The support team is very responsive and some of the best I’ve worked with as compared to other software companies (helpdesk and non-helpdesk software). We look forward to finally streamlining our customer service operations with UVDesk.

We're extremely happy with UVDesk so far. The ability to manage multiple stores and marketplaces is worth its weight in gold. None of their competitors have this capability. The support team is very responsive and some of the best I've worked with as compared to other software companies (helpdesk and non-helpdesk software). We look forward to finally streamlining our customer service operations with UVDesk.

Ranaysa Malcolm

Owner