Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years of experience in the industry.
Shopper360 provides the most comprehensive marketing and advertising solutions that integrate your consumers’ journey from digital brand awareness, and retail and in-store media, to events and active engagements.
The Shopper360 is committed to creating the most effective consumer journey through integrated marketing solutions for your brand and target audience.
With over 2,840 hypermarkets, convenience stores, pharmacy chains, and gas stations throughout Malaysia, Shopper360 has grown over the years into a team of experts in digital marketing, field force management, automation, shopper activation, and market intelligence.
To improve operational efficiency, streamline communication processes, and improve student support services, Shopper360 selected UVdesk Helpdesk, a comprehensive ticketing and customer support platform.
They failed to offer prompt and correct responses, had trouble keeping track of and prioritizing student requests, and lacked a centralized mechanism for efficient ticket administration.
They responded to this by putting in place UVdesk, a feature-rich helpdesk designed to meet their demands for instructional support.
UVdesk was tailored and configured to meet Shopper360’s unique requirements, which greatly increased support effectiveness and raised student happiness.
UVdesk Helpdesk allowed Shopper360 to efficiently manage and prioritize customer tickets ensuring a prompt and organized response.
The Customers can visit the helpdesk portal of Shopper360 and can raise a ticket about their issues and queries.
The Shopper360 Helpdesk Knowledgebase is a vast informational resource and self-help toolkit created to provide users with the skills they need to handle frequent questions and find solutions on their own.
The Knowledge Base includes a wide range of subjects that are important to the Shopper360 community, including:
To make it easier for its clients to create tickets, Shopper360 used UVdesk Helpdesk.UVdesk recorded the details and opened a new ticket when a customer submitted any query.
For better organization and prioritizing, agents should classify tickets according to the type of issue, such as:
The customers will have separate login panels via which they can able to access their portal separately and also can able to track their raised tickets.
Shopper 360 created a customer self-service portal by utilizing UVdesk’s knowledge base feature. The provision of readily accessible lessons, troubleshooting tips, and frequently asked questions allowed users to solve problems on their own.
Shopper 360 realized they needed a complete helpdesk system to handle their customer service issues.
They considered a number of options and decided on UVdesk Helpdesk because of its robust features and user-friendliness.
We appreciate you taking the time to read the Shopper 360 case study, and we hope it was worthwhile. Read more UVdesk customer success stories and follow UVdesk on Facebook, Twitter, and YouTube for additional updates.
Do you wish to get your Success Story covered, to let the world know how things got better for you after using Uvdesk Helpdesk?
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