Success Story Mozaic Technologies

Centralized Helpdesk Support System to Manage Customer Inquiries from Multiple Channels






Centralized Helpdesk Support System to Manage Customer Inquiries from Multiple Channels

How UVdesk eased Mozaic Web Solutions headquartered in Oman?

Mozaic Web Solutions is one of the preeminent supplier of In-Vehicle Monitoring System (IVMS) across the Sultanate of Oman. The company also has the operation for IT related Solutions under the Mozaic Technologies group.

Mozaic was established in the year 2011, founded and Managed In Oman. In this short period of time, Mozaic made its footsteps in the market. We focus on our customer return on investment and Increase productivity.

What purpose is your business, the organization is solving?

The Purpose of Mozaic Web Solutions is to be a leader in the M2M industry by providing outstanding Solutions.

And the goal of Mozaic Web Solutions is Regional and International expansion in the field of Vehicle Monitoring and IT solutions and develop a strong base of key customers.

The core value of Mozaic Web Solutions is they believe in treating our customers with respect and Integrity. And they grow through creativity, invention, and innovation. They integrate honesty, integrity and business ethics into all aspects of our business functioning. is constantly growing by providing outstanding Solutions in M2M industry.

Who is your role model for your business, product, or organization and how did you get inspired?

Customers are our role model for the business and by contacting clients manually we get inspired and their requirements are the only thing which keeps us growing.

What were the challenges you faced while setting up your business?

The major part of our struggles was to monitor client’s issue and providing them reliable support for building confidence in them.

Any advice to the users who are running a similar business as yours?

Customers are the only key to thrive in any market first of all build trust in them that you’re always there to help them out. Understand their complete requirement and then push all your efforts to make that possible.

How is UVdesk helping you in managing the customer support?

UVdesk helped us in managing all the customer inquiries coming from different multiple channels in one place, this feature made our task much easy and fast.

UVdesk helped us in providing support in the Arabic language.

UVdesk is not only helping us to provide quick and reliable customer support but also it gives various ways to check out your agent’s performance as well.

With a team of just 5 members, we face a major issue of contacting each and every client manually. Now with UVdesk, we can properly monitor our clients' issues.
Muzna Said
Muzna Said
Marketing Executive

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