Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Jobecam is a video recruitment platform that helps companies optimize their selection processes and reduce unconscious bias with anonymous video selection of talent.
The platform offers two main features:
Pre-recorded anonymous video interviews: Candidates can record video answers to pre-screening questions in their own time and from anywhere.
Live anonymous video interviews: Candidates can participate in live video interviews with recruiters, without revealing their personal information.
Jobecam is a valuable tool for companies that are looking to improve their hiring process and reduce unconscious bias.
For companies: Companies create a Jobecam account and post job openings on the platform.
They can then invite candidates to participate in pre-recorded or live video interviews.
For candidates: Candidates create a Jobecam account and upload their resume.
They can then apply for jobs and participate in video interviews.
Jobecam implemented a helpdesk solution for several reasons. First, the company was struggling to keep up with the volume of customer support tickets.
The company’s manual ticketing system was time-consuming and inefficient, and it was difficult to track and manage tickets.
This resulted in long wait times for customers and a poor customer experience.
UVdesk Helpdesk has helped Jobecam to improve customer satisfaction in several ways.
The solution’s centralized ticketing system makes it easy to track and manage tickets, which has helped to reduce ticket response time.
Additionally, the solution’s knowledge base allows customers to find answers to their questions on their own, which has reduced the volume of tickets the customer support team has to handle.
Finally, the solution’s self-service portal allows customers to submit tickets and track their progress, which has given them more control over their support experience.
Jobecam Helpdesk is a cloud-based support portal that offers a centralized platform for managing customer support tickets and interactions.
It provides businesses with a wide range of features to streamline their customer support operations, including ticket tracking, knowledge base management, self-service portal, team collaboration, and reporting.
By using the Jobecam Help Desk, businesses can improve their customer satisfaction, efficiency, and overall support quality.
Jobecam Help Desk provides a centralized platform for managing all customer support tickets. This makes it easy for agents to track the status of tickets, assign them to appropriate team members, and prioritize them based on urgency.
Jobecam Help Desk includes a built-in knowledge base that allows businesses to store and manage frequently asked questions (FAQs) and other helpful information. This allows customers to find answers to their questions on their own, without having to contact customer support.
The Jobecam knowledgebase contains information regarding:
Additionally, UVdesk offers an improved client experience through a dedicated customer site that functions as a single point of contact for your customers to ask questions, get support, or fix problems.
Jobecam created a customer self-service portal by utilizing UVdesk’s knowledge base feature. The provision of readily accessible lessons, troubleshooting tips, and frequently asked questions allowed users to solve problems on their own.
The user only has to log in from this page, as indicated below, in order to access the customer portal.
A customizable helpdesk solution allows businesses to tailor the solution to their specific needs and workflows.
Here are some specific examples of how a customizable helpdesk solution can be used to improve customer support:
Create custom ticket fields and workflows: This allows businesses to track the information that is important to them and to automate the ticket resolution process.
Create custom knowledge base articles: This allows businesses to provide their customers with self-service support for their specific products or services.
Create custom reporting dashboards: This allows businesses to track the performance of their customer support team and to identify areas for improvement.
Overall, a customizable helpdesk solution is a valuable investment for businesses of all sizes. By providing businesses with the flexibility to tailor the solution to their specific needs, a customizable helpdesk solution can help businesses improve efficiency, productivity, and customer satisfaction.
Overall, UVdesk was a valuable investment for Jobecam. The platform helped the company to improve its customer support efficiency, reduce costs, and increase customer satisfaction.
UVdesk also provided Jobecam with a self-service portal, which allowed customers to submit tickets, track their progress, and access knowledge base articles.
This reduced the number of emails that Jobecam’s support agents had to handle, freeing up their time to focus on more complex issues.
Thank you for reading the Jobecam case study, we hope you find it helpful.
Moreover, for more updates follow UVdesk on Facebook, Twitter, and YouTube and discover more UVdesk customer success stories.
If you are also looking for a dedicated helpdesk system for your organization, please Contact UVdesk Team to assist you.
Do you wish to get your Success Story covered, to let the world know how things got better for you after using Uvdesk Helpdesk?
Some of our site pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall personal information previously indicated by the site user. You may block cookies, or delete cookies, by adjusting the appropriate settings on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete cookies you may find the usefulness of our site to be impaired.