Success Story Jobecam

UVdesk Helpdesk Improved Customer Support Efficiency and Reduced Costs

Country

Brazil

UVdesk

OpenSource

Industry

Media
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UVdesk Helpdesk Improved Customer Support Efficiency and Reduced Costs

Jobecam is a video recruitment platform that helps companies optimize their selection processes and reduce unconscious bias with anonymous video selection of talent.

The platform offers two main features:

Pre-recorded anonymous video interviews: Candidates can record video answers to pre-screening questions in their own time and from anywhere.

Live anonymous video interviews: Candidates can participate in live video interviews with recruiters, without revealing their personal information.

Jobecam is a valuable tool for companies that are looking to improve their hiring process and reduce unconscious bias. 

How does Jobecam work?

For companies: Companies create a Jobecam account and post job openings on the platform.

They can then invite candidates to participate in pre-recorded or live video interviews.

For candidates: Candidates create a Jobecam account and upload their resume.

They can then apply for jobs and participate in video interviews.

Why does Jobecam require a helpdesk solution?

Jobecam implemented a helpdesk solution for several reasons. First, the company was struggling to keep up with the volume of customer support tickets.

The company’s manual ticketing system was time-consuming and inefficient, and it was difficult to track and manage tickets.

This resulted in long wait times for customers and a poor customer experience.

UVdesk Helpdesk has helped Jobecam to improve customer satisfaction in several ways.

The solution’s centralized ticketing system makes it easy to track and manage tickets, which has helped to reduce ticket response time.

Additionally, the solution’s knowledge base allows customers to find answers to their questions on their own, which has reduced the volume of tickets the customer support team has to handle.

Finally, the solution’s self-service portal allows customers to submit tickets and track their progress, which has given them more control over their support experience.

Jobecam Support Portal

Jobecam Helpdesk is a cloud-based support portal that offers a centralized platform for managing customer support tickets and interactions.

It provides businesses with a wide range of features to streamline their customer support operations, including ticket tracking, knowledge base management, self-service portal, team collaboration, and reporting.

By using the Jobecam Help Desk, businesses can improve their customer satisfaction, efficiency, and overall support quality.

Jobecam Ticket Centre

Jobecam Help Desk provides a centralized platform for managing all customer support tickets. This makes it easy for agents to track the status of tickets, assign them to appropriate team members, and prioritize them based on urgency.

Jobecam Help Desk provides a centralized platform for managing all customer support tickets. This makes it easy for agents to track the status of tickets, assign them to appropriate team members, and prioritize them based on urgency.

Jobecam Knowledgebase

Jobecam Help Desk includes a built-in knowledge base that allows businesses to store and manage frequently asked questions (FAQs) and other helpful information. This allows customers to find answers to their questions on their own, without having to contact customer support.

The Jobecam knowledgebase contains information regarding:

  • Common questions about the candidate platform
  • Companies FAQ

Separate Customer Login

Additionally, UVdesk offers an improved client experience through a dedicated customer site that functions as a single point of contact for your customers to ask questions, get support, or fix problems.

Jobecam created a customer self-service portal by utilizing UVdesk’s knowledge base feature. The provision of readily accessible lessons, troubleshooting tips, and frequently asked questions allowed users to solve problems on their own.

The user only has to log in from this page, as indicated below, in order to access the customer portal.

Jobecam Customizable Helpdesk

A customizable helpdesk solution allows businesses to tailor the solution to their specific needs and workflows.

Here are some specific examples of how a customizable helpdesk solution can be used to improve customer support:

Create custom ticket fields and workflows: This allows businesses to track the information that is important to them and to automate the ticket resolution process.

Create custom knowledge base articles: This allows businesses to provide their customers with self-service support for their specific products or services.

Create custom reporting dashboards: This allows businesses to track the performance of their customer support team and to identify areas for improvement.

Overall, a customizable helpdesk solution is a valuable investment for businesses of all sizes. By providing businesses with the flexibility to tailor the solution to their specific needs, a customizable helpdesk solution can help businesses improve efficiency, productivity, and customer satisfaction.

Conclusion

Overall, UVdesk was a valuable investment for Jobecam. The platform helped the company to improve its customer support efficiency, reduce costs, and increase customer satisfaction.

UVdesk also provided Jobecam with a self-service portal, which allowed customers to submit tickets, track their progress, and access knowledge base articles.

This reduced the number of emails that Jobecam’s support agents had to handle, freeing up their time to focus on more complex issues.

Thank you for reading the Jobecam case study, we hope you find it helpful.

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If you are also looking for a dedicated helpdesk system for your organization, please Contact UVdesk Team to assist you.

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