Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
FastestVPN is a leading VPN provider that offers a wide range of features, including unlimited data, high-speed servers, and strong encryption. The company is committed to providing its customers with the best possible VPN experience.
Fastest VPN is a virtual private network (VPN) service that encrypts your internet traffic and routes it through a server in another location.
This can help to protect your privacy and security online, as well as give you access to websites and services that may be blocked in your region.
Thus, FastestVPN stands out as a provider that prioritizes both speed and security.
FastestVPN implemented UVdesk Helpdesk, a cloud-based helpdesk system that is designed to handle high volumes of tickets.
UVdesk Helpdesk provides a wide range of features that helped FastestVPN to improve its customer support, including:
Ticket automation: UVdesk Helpdesk allows FastestVPN to automate many of its repetitive tasks, such as sending out welcome emails and responding to common customer questions.
This automation has freed up the company’s customer support agents to focus on more complex issues.
Knowledge base: UVdesk Helpdesk allows FastestVPN to create a knowledge base of frequently asked questions (FAQs).
This knowledge base is available to customers online, and can help them to resolve issues on their own without having to contact customer support.
Self-service portal: UVdesk Helpdesk allows FastestVPN to create a self-service portal where customers can submit tickets, track their ticket status, and access the knowledge base.
A helpdesk is a valuable resource for any company, but it is especially important for a VPN networking company like FastestVPN. Here are some of the reasons why a helpdesk is essential for FastestVPN:
Customer support: With a global customer base, FastestVPN needs a reliable helpdesk to provide 24/7 support to its users.
Technical support: VPNs can be complex pieces of technology, and users often need help setting them up and troubleshooting problems.
A helpdesk can provide this type of technical support and ensure that customers are able to use their VPNs effectively.
Account management: A helpdesk can also help customers manage their accounts, such as updating their payment information or changing their passwords.
This can help to reduce the number of customer support tickets and improve overall customer satisfaction.
Feedback collection: A helpdesk can collect feedback from customers about their experiences with FastestVPN.
This feedback can be use to improve the company’s products and services.
Knowledge base: A helpdesk can also be use to create a knowledge base of frequently ask questions (FAQs) and other helpful information.
This can help to reduce the number of customer support tickets and improve customer self-service.
UVdesk Helpdesk is a highly customizable helpdesk solution that can be tailor to meet the specific needs of FastestVPN.
With UVdesk Helpdesk, FastestVPN can create a branded helpdesk that reflects its company’s values and identity.
Additionally, UVdesk Helpdesk has an extensive feature set that can be tailored to the particular requirements of the customer service staff of FastestVPN.
Here are some of the ways in which FastestVPN can customize the UVdesk Helpdesk to meet its specific needs:
Branding: FastestVPN can customize the look and feel of the UVdesk Helpdesk to match its company branding. This includes changing the color scheme, logo, and fonts.
FastestVPN can also add its own custom CSS code to personalize the helpdesk further.
Workflows: FastestVPN can create custom workflows to automate its customer support processes.
This can help to improve efficiency and reduce the time it takes to resolve customer issues.
Self-service portal: FastestVPN can create a self-service portal where customers can manage their accounts, submit tickets, and track the status of their tickets.
Integrations: UVdesk Helpdesk integrates with a wide range of third-party applications, including CRMs, billing systems, and chatbots.
Although this can help FastestVPN to streamline its customer support operations.
The fastest VPN has a support portal that acts as a central location where users can report problems, ask questions, and get pertinent information.
To get answers to frequently ask questions or troubleshoot recognize issues, users can search and browse through a variety of articles, FAQs, and guides.
Therefore, the Fastest VPN knowledgebase will assist the guest users by offering the following information in response to their additional queries like “How to set up the app for Windows.”
Additionally, UVdesk offers an improve client experience through a dedicated customer site that functions as a single point of contact for your customers to ask questions, get support, or fix problems.
UVdesk’s robust features and user-friendly interface proved to be invaluable assets for FastestVPN, enabling the company to deliver exceptional customer support while streamlining its internal processes.
As FastestVPN continues to expand its global presence, UVdesk Helpdesk remains an indispensable tool for providing exceptional customer service to users worldwide.
Thank you for reading the Fastest VPN case study, we hope you find it worthwhile. For more updates follow UVdesk on Facebook, Twitter and YouTube and read more UVdesk customer success stories.
If you are also looking for a dedicated helpdesk system for your business, Contact UVdesk Team to help you help your customers.
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