Success Story El Container

El Container Uses UVdesk Helpdesk to Streamline Customer Support and Increase Sales

Country

France

UVdesk

OpenSource

Industry

Home Store
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El Container Uses UVdesk Helpdesk to Streamline Customer Support and Increase Sales

EL Container is the top online home decor store located in Chile that sells household goods, electrical equipment, toys, beauty products, linens, food supplements, smartphones, furniture items, and more at factory prices.

From secure login options to order tracking to multiple payment options, El Container is integrated with innumerable features to provide the best online shopping experience to its customers.

El Container has been praise by customers for its excellent customer service and its commitment to providing high-quality products at affordable prices.

El Container is a growing company that is expanding its operations into other Latin American countries.

Therefore, the company is also planning to launch a number of new product categories in the near future.

El Container is committ to providing high-quality products to its customers.

The company sources its products from reputable manufacturers and has a strict quality control process in place.

El Container offers fast and reliable delivery of its products.

Hence, the company has a network of warehouses throughout Chile, which allows it to deliver products to customers quickly and efficiently.

Why Helpdesk Software is Needed for Online Home Decor?

Helpdesk software is a tool that can help online outlets manage their customer support operations more efficiently and effectively.

An e-commerce company can use helpdesk software to manage customer inquiries about products, orders, and shipping. It can help to:

Centralize customer requests: Helpdesk software can centralize all customer requests from multiple channels (e.g., email, phone, chat, social media) into a single inbox.

EL Container makes it easier for customer support teams to track and manage all requests in one place.

The customer can able to create the ticket by simply clicking on the Contact Us button on the EL container website as shown below.

Automate tasks: Helpdesk software can automate many of the tasks involved in customer support, such as ticket routing, status updates, and notifications.

This can free up customer support agents to focus on more complex issues.

Provide self-service options: Helpdesk software can provide customers with self-service options, such as knowledge bases and FAQs.

This allows customers to resolve common issues on their own without having to contact customer support.

Track and measure performance: Helpdesk software can track and measure key performance indicators (KPIs), such as ticket resolution time and customer satisfaction.

How UVdesk Empowers EL Container to Deliver Better Customer Support?

This case study looks at how UVdesk, a cloud-based helpdesk and customer support platform, has enabled EL container to improve customer service and service delivery.

Centralized ticket management system

EL Container has a centralized ticketing tool so that they can able to manage all their customer queries coming from different mediums from a single panel i.e. EL container UVdesk helpdesk.

Multilingual Support

The UVdesk helpdesk software with multilingual support ensures that individuals may obtain assistance in their preferred language, hence boosting service quality.

Therefore, UVdesk helpdesk software covers all international languages and incorporates Google Translation AI.

Google’s multilingual neural machine translation service is used to translate text from one language to another.

Knowledgebase Section

EL Container Newcomers were able to establish and maintain a strong knowledge base thanks to UVdesk.

Staff members may quickly access pertinent information, links, and resources in order to offer correct and consistent responses.

Though, a self-service portal was also built to enable clients to discover solutions to frequent issues on their own.

Workflow Automation

Internal collaboration among staff members was enabled using UVdesk. They could successfully allocate tickets, share information, and collaborate on answering client inquiries.

Workflow automation streamlined processes and tickets were assigned to the right team members based on their expertise.

Customizable Helpdesk

With a customizable helpdesk solution, businesses can customize the user interface, workflows, ticket management processes, and automation rules as well, and UVdesk is one of them, it is open to all and you can inspect the code on your own.

EL Container has designed the helpdesk interface to reflect its brand identity, providing a consistent and cohesive experience for customers.

End Note

UVdesk Helpdesk helps EL Container’s online shop to improve customer satisfaction, reduce support costs, increase sales, and improve team performance.

After all, UVdesk Helpdesk centralizes all customer support requests from multiple channels into a single inbox, automates many of the tasks involved in customer support, provides customers with self-service options, and tracks and measures key performance indicators (KPIs).

Thank you for reading the EL Container case study, we hope you find it helpful.

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If you are also looking for a dedicated helpdesk system for your organization, please Contact UVdesk Team to assist you.

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