When it comes to a free Open Source Helpdesk, many solutions limit agent counts or the number of tickets Moreover, there will be less chance to have one agent for business, it will be greater. And, per agent cost will take a huge part of your budget which you can be invested as well as somewhere else. Here is the only solution i.e free self-hosted open source Help Desk software where you don’t need to pay for agent-wise as well as for ticket count. However, there are only a few pure web-based, free open source help desks available, while most others charge for common features. Drafting out the Top 3 Free Open Source Helpdesk for Bettering Customer Support Processes below: UVdesk Open Source Help Desk UVdesk is a strong open source helpdesk software designed to streamline customer support processes for businesses of all sizes. This helps speed up response times and makes customers happier. Also, UVdesk community project skeleton packaged along with the bare essential utilities. It includes tools to build and customize your own helpdesk solutions written in PHP language. However, this PHP-based ticketing system is by far the most powerful yet intuitive and as well as exciting Open Source project of 2024. Visit the GitHub repository and community forum to explore the uvdesk open source help desk. Pros Built on top of Symfony/PHP framework Easy to customize and as well as extendable Using MySQL Robust database management system Easy to set up email piping/email ticketing system. Support Custom workflow Users can create their modules on it. Using a Web application environment with LAMP stack and the next generation of PHP version 7 Any LAMP stack developer can easily contribute. Developers don’t need to do extra effort. Capable of handling new applications. Cons Setup and maintenance require technical expertise. Performance can depend on server setup and configuration. Some advanced features available in the Pro version of UVdesk may be missing. OsTicket Open Source Help Desk osTicket is a widely-used open source support ticket system. Furthermore, it seamlessly integrates inquiries created via email, phone, and web-based forms. This is all presented in a simple, easy-to-use multi-user web interface. Check out the OsTicket open source help desk by visiting its GitHub repository and community forum. Pros This is the best significant advantage i.e OsTicket is free to use. The ticket has a large community that works together. Continuous update and as well as modification. Built using PHP language and as well as MySQL database. It’s secure and as well as scalable, as it uses the LAMP stack. Cons They are not using a composer-based system for dependency management. It doesn’t follow any framework architecture customization can be a little hard. You need to set up again and as well as again for each customization. They don’t have any custom workflow management. There is no application for the marketplace & eCommerce yet. Zammad Open Source Help Desk Zammad is a web-based open source Helpdesk and customer support customer support system. Furthermore, It ships in with a multitude of features for handling customer communications. Visit the GitHub repository and community forum to explore the Zammad open source help desk. Pros Up-to-date documentation Build using Ruby language. They have an active and as well as large community within less time. Hence, continuous updates make it more popular. Cons This is not built on PHP. Developers need to learn Ruby for customization. Hence, they offer API for PHP. They have a lot of issues on GitHub. A bit complicated to set up. Other Alternatives Helpdesk Plugins However, the above list is of dedicated helpdesk platforms. furthermore, there are free and paid plugins are available Magento 2 helpdesk extension features seamless integration of the customer support ticket system within the Magento 2 (Adobe Commerce) platform. Helpdesk integration is available for PrestaShop stores through the Prestashop helpdesk addon Opencart Helpdesk Extension supports mailbox and email piping. Support However, keep delivering the best customer support by choosing the right open source Help Desk tool for your business 🙂 Hope it will be helpful for you or if you have any issues feel free to raise a UVdesk ticket. You can check out the best Open source CRM software. Also, take a look at our latest free open source PIM. Tag(s) Best Helpdesk List Best open source helpdesk Free Open Source Helpdesk PHP based ticketing System Top 3 open source helpdesk Top free open source helpdesk software UVdesk Open Source Helpdesk Web based free ticketing system Category(s) Symfony UVdesk