312K Views

Top 3 Free Open Source Helpdesk System

Updated 21 October 2024

Facebook Linkedin

 When it comes to a free Open Source Helpdesk, many solutions limit agent counts or the number of tickets

Moreover, there will be less chance to have one agent for business, it will be greater.

top-3-free-open-source-ticket-system

And, per agent cost will take a huge part of your budget which you can be invested as well as somewhere else.

Here is the only solution i.e free self-hosted  open source Help Desk software where you don’t need to pay for agent-wise as well as for ticket count.

However, there are only a few pure web-based, free open source help desks available, while most others charge for common features.

Drafting out the Top 3 Free Open Source Helpdesk for Bettering Customer Support Processes below:

UVdesk Open Source Help Desk 

UVdesk is a strong open source helpdesk software designed to streamline customer support processes for businesses of all sizes.

This helps speed up response times and makes customers happier.

Also, UVdesk community project skeleton packaged along with the bare essential utilities.

It includes tools to build and customize your own helpdesk solutions written in PHP language.

However, this PHP-based ticketing system is by far the most powerful yet intuitive and as well as exciting Open Source project of 2024.

opensource-helpdesk-uvdeskVisit the GitHub repository and community forum to explore the uvdesk open source help desk.

 Pros

  • Built on top of Symfony/PHP framework
  • Easy to customize and as well as extendable
  • Using MySQL Robust database management system
  • Easy to set up email piping/email ticketing system.
  • Support Custom workflow
  • Users can create their modules on it.
  • Using a Web application environment with LAMP stack and the next generation of PHP version 7
  • Any LAMP stack developer can easily contribute.
  • Developers don’t need to do extra effort.
  • Capable of handling new applications.

Cons

  • Setup and maintenance require technical expertise.
  • Performance can depend on server setup and configuration.
  • Some advanced features available in the Pro version of UVdesk may be missing.

OsTicket Open Source Help Desk 

osTicket is a widely-used open source support ticket system. Furthermore, it seamlessly integrates inquiries created via email, phone, and web-based forms.

This is all presented in a simple, easy-to-use multi-user web interface.

opensource-helpdesk-osticket

Check out the OsTicket open source help desk by visiting its GitHub repository and community forum.

Pros

  • This is the best significant advantage i.e OsTicket is free to use.
  • The ticket has a large community that works together.
  • Continuous update and as well as modification.
  • Built using PHP language and as well as MySQL database.
  • It’s secure and as well as scalable, as it uses the LAMP stack.

Cons

  • They are not using a composer-based system for dependency management.
  • It doesn’t follow any framework architecture customization can be a little hard.
  • You need to set up again and as well as again for each customization.
  • They don’t have any custom workflow management.
  • There is no application for the marketplace & eCommerce yet.

Zammad  Open Source Help Desk

Zammad is a web-based open source Helpdesk and customer support customer support system.

Furthermore, It ships in with a multitude of features for handling customer communications.

opensource-helpdesk-zammad

Visit the GitHub repository and community forum to explore the Zammad open source help desk.

Pros

  • Up-to-date documentation
  • Build using Ruby language.
  • They have an active and as well as large community within less time.
  • Hence, continuous updates make it more popular.

Cons

  • This is not built on PHP.
  • Developers need to learn Ruby for customization. Hence, they offer API for PHP.
  • They have a lot of issues on GitHub.
  • A bit complicated to set up.

Other Alternatives Helpdesk Plugins

However, the above list is of dedicated helpdesk platforms. furthermore, there are free and paid plugins are available

Support

However, keep delivering the best customer support by choosing the right open source Help Desk tool for your business 🙂

Hope it will be helpful for you or if you have any issues feel free to raise a UVdesk ticket.

You can check out the best Open source CRM software. Also, take a look at our latest free open source PIM.

Category(s) Symfony UVdesk
. . .

Leave a Comment

Your email address will not be published. Required fields are marked*


8 comments

  • william
    thanks
    • akshaykrsingh.bd358 (Moderator)
      Thank you for sharing your feedback. If you have any queries then do contact us at support@uvdesk.com
  • Lucian Vâlsan
    Cons: Most of the applications are there few are missing.

    Excuse, but what does that even mean?
    I’m looking for an internal ticket system/CRM for a small organization and UVDesk sounds quite compatible with what I need.

    • akshaykrsingh.bd358 (Moderator)
      Thank you for contacting us. We have created a ticket on your behalf and our team will assist you shortly.
  • djakdekiel
    I’d say not using PHP is pros not cons. With php there are always issues
    • Komal Sharma (Moderator)
      Hello djakdekiel,
      Hope you are doing well!

      Please let us know the issue which you are facing related to the blog or any module.
      Still, you have a further issue or any kind of doubt, reach out to us at support@uvdesk.com

      Thanks & Regards
      Webkul Team.

  • Martin Reinhold Hefel
    We are searching for an opensource ticket system. So we are interested to know your experience
    • akshaykrsingh.bd358 (Moderator)
      Hi Martin
      Hope you are doing well!

      Thank you for connecting with us. We have forwarded your concern to the team and our team will assist you soon. You can connect our team through this ticket.

      Thanks & Regards
      Webkul Team.