(English) File Viewer in the Helpdesk

Updated 29 June 2023

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  • xavierl
    can we add documents to the knowledge base and publish them with the file viewer
    • Vidushi Singh (Moderator)
      Hi Xavierl,

      Right at the moment adding the document into the knowledgebase to publish is not possible, but we can customize it for you.

      File Viewer App enables admin or assigned agent to view or download the document shared between customer and support staff at one place.

      Note: Customizations are chargeable and can be done for the paid users only.

      Looking forward to hearing from you soon.