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How to set up SMTP and IMAP settings in Opensource helpdesk – UVdesk?

Updated 22 June 2023

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Tag(s) eCommerce Helpdesk helpdesk Open source

Category(s) uvdesk

Himani Gupta

22 Jun, 2023
Updated by - Aakshay Singh
28 Sep, 2022
Updated by - Komal Sharma

. . .

17 comments

Ovidiu Oct 1, 2020 at 20:11 08Thu, 01 Oct 2020 20:11:51 +000051.

Hi,

I’m trying to setup a test environment and I cannot get new emails to trigger a ticket and sent notifications to customer and agents when I run manuall uvdesk: refresh-mailbox. For tickets created manually with New Ticket the replies are going fine.
I’ve setup all swiftmailer.yaml, uvdesk.yaml, uvdesk-mailbox.yaml correctly, I think and cron job to fetch every 30 minutes.

php /home/ovidiu/public_html/mmesupport/bin/console uvdesk:refresh-mailbox [email protected]

1. Processing uvdesk mailbox configuration.

2. Opening imap stream…

3. IMAP stream opened.

4. Fetching Email collection since 30 September 2020.

5. Total fetched email -> 8

6. Starting to convert Emails into Tickets ->
=============================================
=============================================

Converting email 1 out of 8.

Converting email 2 out of 8.

Converting email 3 out of 8.

Converting email 4 out of 8.

Converting email 5 out of 8.

Converting email 6 out of 8.

Converting email 7 out of 8.

Converting email 8 out of 8.

Mailbox refreshed successfully !!!

Snippets from files:
support_email:
id: [email protected]
name: Support
mailer_id: mailer_4923

swiftmailer:
default_mailer: mailer_4923
mailers:
mailer_4923:
transport: smtp
username: support@domain
password: password
host: hostntame.domain
port: 587
encryption: tls
auth_mode: login
sender_address: support@domain
delivery_addresses: [»]
disable_delivery: false
spool: { type: ‘memory’ }
stream_options:
ssl:
allow_self_signed: true
verify_peer: false
verify_peer_name: false

uvdesk_mailbox:
emails: ~
# Often Reply emails like from gmail contains extra and redundant previous mail data.
# This data can be removed by adding delimiter i.e. specific line before each reply.
# delimiter: »
# enable_delimiter: true

# Configure your mailboxes here
mailboxes:
mailbox_4123:
name: Support
enabled: true

# [SMTP] Outgoing mail server
# Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
smtp_server:
mailer_id: mailer_4923

# [IMAP] Incoming mail server
# IMAP configurations to use for fetching emails from mailbox
imap_server:
host: ‘{hostname:993/imap/ssl}INBOX’
username: support@domain
password: password

I don’t know what I’m missing and how I should debug this issue. Can you help ?

Thank you!

Responder

Himani Gupta (Moderator) Jan 8, 2021 at 13:13 01Fri, 08 Jan 2021 13:13:20 +000020.
Hello Ovidiu,
Glad to see you here!
I hope this forum post will help you to debug the issue – https://forums.uvdesk.com/topic/1870/how-to-debug-the-error/1
Kind Respects
UVdesk Team

Responder

Marice Sep 1, 2020 at 03:16 03Tue, 01 Sep 2020 03:16:54 +000054.

Hi I got this error

1. Processing uvdesk mailbox configuration.

Mailbox for email [email protected] not found.

Responder

Himani Gupta (Moderator) Sep 1, 2020 at 05:25 05Tue, 01 Sep 2020 05:25:34 +000034.
Hello Marice,
Nice day to you!!
Most probably this email is not configured with UVdesk Mailbox. To get verified refer this comprehensive user guide to set up UVdesk with Gmail – https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/
Thanks & Regards
UVdesk Team

Responder
- Marice Sep 1, 2020 at 06:14 06Tue, 01 Sep 2020 06:14:48 +000048.
  Thank you, it actually help, but I have another issue in saving the form I got this error
  Warning: mkdir(): Permission denied
  
  Responder
  - Himani Gupta (Moderator) Sep 1, 2020 at 06:29 06Tue, 01 Sep 2020 06:29:58 +000058.
    Hello Marice
    Kindly provide the read & write permission for config folder – chmod 777 -R path of config folder of UVdesk project
    Thanks & Regards
    UVdesk Team
    
    Responder

SudoBash Jul 29, 2020 at 15:11 03Wed, 29 Jul 2020 15:11:41 +000041.

This shouldn’t be set for using Gmail…

It is extremely unprofessional to use gmail for SMTP/IMAP delivery and besides that, most companies have their own SMTP/IMAP servers or providers…

Also, this information doesn’t work and if you copy and paste your YAML configs, it errors that it is in an incorrect format!

Responder

Himani Gupta (Moderator) Jul 29, 2020 at 16:25 04Wed, 29 Jul 2020 16:25:39 +000039.
Hello SudoBash,
Nice day to you!!
Kindly download the latest version of community helpdesk from here -https://github.com/uvdesk/community-skeleton/
You can configured email settings by using the GUI. In the latest update there is no need to set up a backend configuration for the mailbox.
The only thing which you need to update i.e Site_Url in Uvdesk.Yaml instead of default URL.
Thank You!!

Responder
- SudoBash Jul 29, 2020 at 17:20 05Wed, 29 Jul 2020 17:20:28 +000028.
  I got that working and enabled SMTP through my provider.
  I can send a test email with:
  ./console swiftmailer:email:send –from [email protected] –to [email protected] –subject Test –body Test –mailer mailer_#
  
  I receive the Test email in my inbox almost immediately, but when I create a user agent or click forgot password, I get NO email…
  
  Responder
  - Himani Gupta (Moderator) Jul 29, 2020 at 17:29 05Wed, 29 Jul 2020 17:29:30 +000030.
    Hello SudoBash,
    Sounds great!!
    To enable user forget email notification you need to set up email settings first by navigating through Settings-> Email Settings
    Kindly make a try and update us if still exists by emailing us at [email protected]
    Thank You!!
    
    Responder

Rob Pearce Feb 19, 2020 at 10:45 10Wed, 19 Feb 2020 10:45:07 +000007.

Solution:

Attempted to call function «imap_open» from namespace «Webkul\UVDesk\MailboxBundle\Console».

We found a solution:

I cant explain how this fixes the problem but it did seem to.

despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

sudo apt install php-imap
463 sudo phpenmod imap
464 sudo apt update
465 sudo apt
467 sudo apt upgrade -y
468 sudo reboot
469 sudo apt update
470 sudo apt upgrade
471 sudo apt autoremove
472 sudo reboot
477 sudo add-apt-repository ppa:ondrej/php
478 sudo apt-get update
479 sudo apt-get install php-curl

Responder

Himani Gupta (Moderator) Feb 19, 2020 at 11:10 11Wed, 19 Feb 2020 11:10:10 +000010.
Hello Rob Pearce,
Glad to know that your issue has been resolved.
Keep stay & deliver better customer support with UVdesk open source Helpdesk.
Thanks & Regards
UVdesk Team

Responder

Rob Pearce Feb 19, 2020 at 10:24 10Wed, 19 Feb 2020 10:24:10 +000010.

Attempted to call function «imap_open» from namespace «Webkul\UVDesk\MailboxBundle\Console».

We found a solution:

I cant explain how this fixes the problem but it did seem to.

Responder

Rob Pearce Feb 19, 2020 at 10:40 10Wed, 19 Feb 2020 10:40:42 +000042.
my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

Responder
- Komal Sharma (Moderator) Jun 26, 2023 at 09:58 09Mon, 26 Jun 2023 09:58:13 +000013.
  Hello Rob Pearce,
  
  You have to checked once your php.info() file. You can refer the below link:
  https://superuser.com/questions/969861/phpinfo-and-php-v-shows-different-version-of-php
  
  Thanks and Regards
  Uvdesk Team
  
  Responder

cyril Jun 13, 2019 at 06:17 06Thu, 13 Jun 2019 06:17:05 +000005.

Not working above the configuration

Responder

Komal Sharma (Moderator) Jun 20, 2023 at 08:12 08Tue, 20 Jun 2023 08:12:18 +000018.
Hello cyril,

Can you please share your configurations of the swiftmailer, mailbox, and email settings screenshots and also share a screenshots of which error you are facing while sending emails (create ticket, reply in the tickets) on the our official uvdesk forums:

https://forums.uvdesk.com/

Kind Respects,
Uvdesk Team

Responder

How to set up SMTP and IMAP settings in Opensource helpdesk – UVdesk?

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