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(English) How to Setup Gmail Mailbox : UVdesk Open Source Helpdesk

Updated 25 May 2023

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Tag(s) Customer Support Ticket System Email helpdesk mailbox mailbox configuration UVdesk opensource

Category(s) uvdesk

Himani Gupta 25 May 2023

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29 comments

Rakesh kumar Jan 22, 2020 at 11:32 11Wed, 22 Jan 2020 11:32:21 +000021.

I have setup the mailbox according to steps mentioned above, when in console I am executing command to refresh mailbox its working fine and showing that
«mailbox refreshed successfully» but I am not getting any ticket or email in system.
can you please help me out for this.
Thank you !!!

Responder

Himani Gupta (Moderator) Jan 23, 2020 at 07:32 07Thu, 23 Jan 2020 07:32:13 +000013.
Hello Rakesh Kumar,
Thanks for using and showing an interest in Open Source Helpdesk.
Behind this cause there might two below issues:
First – Make sure you’ve enabled less secure apps.
Second – Cross check Site-URL in uvdesk.yaml file under config->>packages in route directory.
Still, you have further issue feel free to reach out us at [email protected]
Thanks & Regards
UVdesk Team

Responder
- tim Feb 19, 2020 at 10:19 10Wed, 19 Feb 2020 10:19:50 +000050.
  how do you do this : » Make sure you’ve enabled less secure apps.»
  
  Responder
  - tim Feb 19, 2020 at 10:20 10Wed, 19 Feb 2020 10:20:20 +000020.
    for office 365
    
    Responder
    - Himani Gupta (Moderator) Feb 19, 2020 at 11:01 11Wed, 19 Feb 2020 11:01:10 +000010.
      Hello there,
      Follow this user guide for office 365 – https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/
      Thanks & Regards
      UVdesk Team
  - Himani Gupta (Moderator) Feb 19, 2020 at 10:58 10Wed, 19 Feb 2020 10:58:12 +000012.
    Hello there,
    Login with gmail and enable this -https://myaccount.google.com/lesssecureapps?pli=1
    Still, you’ll have further issue, feel free to write us at [email protected]
    Kind Respects
    UVdesk Team
    
    Responder

Rob Pearce Feb 19, 2020 at 10:42 10Wed, 19 Feb 2020 10:42:53 +000053.

Solution:

Attempted to call function «imap_open» from namespace «Webkul\UVDesk\MailboxBundle\Console».

We found a solution:

I cant explain how this fixes the problem but it did seem to.

despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

sudo apt install php-imap
463 sudo phpenmod imap
464 sudo apt update
465 sudo apt
467 sudo apt upgrade -y
468 sudo reboot
469 sudo apt update
470 sudo apt upgrade
471 sudo apt autoremove
472 sudo reboot
477 sudo add-apt-repository ppa:ondrej/php
478 sudo apt-get update
479 sudo apt-get install php-curl

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Himani Gupta (Moderator) Feb 19, 2020 at 11:13 11Wed, 19 Feb 2020 11:13:41 +000041.
Hello Rob Pearce,
Glad to know that your issue has been resolved.
Keep stay & deliver better customer support with UVdesk open source Helpdesk.
Thanks & Regards
UVdesk Team

Responder

Eshwar Bachu Jul 13, 2020 at 20:10 08Mon, 13 Jul 2020 20:10:14 +000014.

I have setup the email according to these steps and i am still not getting any ticket created in the system even though it is saying mailbox refreshed successfully.

I am trying to setup with an on-premise exchange installation. Earlier, I was not able to get the mailbox to refresh and we had to update the username in uvdesk_mailbox to omit the domain, i.e. set the username to helpdesk instead of [email protected]. After making this change, the mailbox is showing as refreshed but no tickets are created

I have checked the logs and I see that the calls to ….mailbox/listener is returning a 200 code for each email.

Your assistance is appreciated

Responder

Himani Gupta (Moderator) Jul 14, 2020 at 04:57 04Tue, 14 Jul 2020 04:57:39 +000039.
Hello Eshwar Bachu,
Nice day to you!!
Kindly locate config->packages->uvdesk.yaml and check site_url. If it set to default then make it for your domain.
Still, you will not able to fetch the ticket, raise the ticket with us at [email protected]
Our dedicated will resolve your issue shortly.
Kind Respects
UVdesk Team

Responder

Marian Jul 23, 2020 at 16:13 04Thu, 23 Jul 2020 16:13:38 +000038.

We’re using GMAIL, we setup the mailbox, the cron returns the following, but there are NO tickets created (yes, we cleared cache and yes, we turned on «allow access to less secure apps» in GMAIL):

1. Processing uvdesk mailbox configuration.

2. Opening imap stream…

3. IMAP stream opened.

4. Fetching Email collection since 22 July 2020.

5. Total fetched email -> 5

6. Starting to convert Emails into Tickets ->
=============================================
=============================================

Converting email 1 out of 5.

Converting email 2 out of 5.

Converting email 3 out of 5.

Converting email 4 out of 5.

Converting email 5 out of 5.

Mailbox refreshed successfully !!!

Responder

Himani Gupta (Moderator) Jul 24, 2020 at 06:06 06Fri, 24 Jul 2020 06:06:09 +000009.
Hello,
Nice day to you!!
Did you check the Site_URL under config->packages->uvdesk.yaml file? Kindly cross check first and make it for your domain.
If still, it will not work then raise a ticket by using our ticketing panel – here.
Kind Respects
UVdesk Team

Responder

Rijo Aug 1, 2020 at 17:14 05Sat, 01 Aug 2020 17:14:27 +000027.

I did as you said but,
i get this..
1. Processing uvdesk mailbox configuration.

Mailbox for email [email protected] not found.

Responder

Himani Gupta (Moderator) Aug 4, 2020 at 06:33 06Tue, 04 Aug 2020 06:33:47 +000047.
Hello Rijo,
Thank you for your comment!!
It seems swift mailer with this email id – [email protected] is not configured properly. Kindly setup the mailbox again and try to refresh the mailbox using referred command.
Kind Respects
UVdesk Team

Responder

Brandon Mar 9, 2021 at 18:43 06Tue, 09 Mar 2021 18:43:53 +000053.

Is there a restriction on using a gmail account with a ‘.’ in the username ( [email protected] )? I can’t seem to get it to work and tried putting quotes in the 3 yaml’s.

Responder

Komal Sharma (Moderator) Jun 14, 2023 at 10:20 10Wed, 14 Jun 2023 10:20:08 +000008.
Hello Brandon,

No there is no restrictions with ‘.’ username in swiftmailer, mailbox, and email settings option. Let us know, if it still exists? Please share your error screenshots.

You can please share on the our official uvdesk forums. Please follow the below link:

https://forums.uvdesk.com/

Also, you can create a ticket on our support helpdesk from here:

https://support.uvdesk.com/en/customer/create-ticket/

Kind Respects,
Uvdesk Team

Responder

sathya Jul 27, 2021 at 06:06 06Tue, 27 Jul 2021 06:06:00 +000000.

How to do this setting in windows.?
Schedule Cron Job that needs to be executed repeatedly (e.g., hourly, daily, or weekly), you can use the crontabcommand. for more details refer to this guide.

Responder

Himani Gupta (Moderator) Aug 9, 2021 at 09:26 09Mon, 09 Aug 2021 09:26:36 +000036.
Hello there
Hope you are doing well!!
You can refer to this link for reference in order to set up a cron job in windows- https://stackoverflow.com/questions/7195503/setting-up-a-cron-job-in-windows
Thank You

Responder

Kavuma Timothy Aug 13, 2021 at 11:34 11Fri, 13 Aug 2021 11:34:28 +000028.

How can i connect to to a locally hosted mailbox

Responder

Himani Gupta (Moderator) Aug 20, 2021 at 09:27 09Fri, 20 Aug 2021 09:27:25 +000025.
Hello Kavuma Timothy
Hope above guide helped you to succeed with the configuration of mailbox. If not, then please share error screenshot or something else so that we can replicate and provide the solution for the same.
Kind Respects
UVdesk Team

Responder

dsanchez Dec 14, 2021 at 04:53 04Tue, 14 Dec 2021 04:53:36 +000036.

Hello friends from UVDESK,

I’m trying to complete the mailbox setup with this guide https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

i’m no able to convert my tickets with «php bin/console uvdesk:refresh-mailbox [email protected]» and im not getting an error code.

This is my command line in CentOS 8

########################################################

dsanchez@dev-uvdesk-vm uvdesk]$ sudo php bin/console uvdesk:refresh-mailbox [email protected]
1. Processing uvdesk mailbox configuration.
2. Opening imap stream…
3. IMAP stream opened.
4. Fetching Email collection since 12 December 2021.
5. Total fetched email -> 2
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 2.
Error ->
[dsanchez@dev-uvdesk-vm uvdesk]$

########################################################

I already enable the less secure apps in google account. https://myaccount.google.com/lesssecureapps
also unlocking the google captcha https://accounts.google.com/DisplayUnlockCaptcha

So im just stuck with no error code visible. Could anybody advise me?
Thanks in advance.

Responder

Aanchal Chaudhary (Moderator) Dec 15, 2021 at 13:07 01Wed, 15 Dec 2021 13:07:29 +000029.
Hey there!
Thank you for your comment!!
It seems that you need to install Curl as well, kindly keep us updated as have you installed curl or not, if not then please do the needful.
If still, it will not work then do mail us at [email protected]

Kind Regards,
UVdesk Team!!

Responder
Aanchal Chaudhary (Moderator) Dec 15, 2021 at 13:28 01Wed, 15 Dec 2021 13:28:13 +000013.
Hey there!
Thank you for your comment!!
It seems that you need to install Curl as well, kindly keep us updated as have you installed curl or not, if not then please do the needful.
If still, it will not work then do mail us at [email protected]

Kind Regards,
UVdesk Team!!

Responder

Manish Joshi Jul 1, 2022 at 09:46 09Fri, 01 Jul 2022 09:46:47 +000047.

Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
Default value are there again as emailid – support@localhost, Name UVDesk Community

config->packages->uvdesk.yaml
showing as
uvdesk:
site_url: ‘mysitename.com/helpdesk/public’
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

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Manish Joshi Jul 1, 2022 at 09:48 09Fri, 01 Jul 2022 09:48:23 +000023.

I have installed uvdesk from cpanel >> softaculous..
Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
Default value are there again as emailid – support@localhost, Name UVDesk Community

config->packages->uvdesk.yaml
showing as
uvdesk:
site_url: ‘mysitename.com/helpdesk/public’
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

Responder

Manish Joshi Jul 1, 2022 at 09:49 09Fri, 01 Jul 2022 09:49:37 +000037.

I have installed uvdesk via cpanel >> softaculous….
Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
Default value are there again as emailid – support@localhost, Name UVDesk Community

config->packages->uvdesk.yaml
showing as
uvdesk:
site_url: ‘mysitename.com/helpdesk/public’
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

Responder

Komal Sharma (Moderator) May 22, 2023 at 06:17 06Mon, 22 May 2023 06:17:08 +000008.
Hello Manish Joshi,

We are suggest to you, If you are using your project in prod mode then after these settings swiftmailer, mailbox, and email settings. You will be cleared cache of project using the below command:

php bin/console c:c

After that page refresh and check again your email settings option here settings saved successfully.

If you are still facing same error then reply on the official forums of uvdesk from here:

https://forums.uvdesk.com/

Kind Regards,
Uvdesk Team!!

Responder

Abhijit Jun 15, 2023 at 09:11 09Thu, 15 Jun 2023 09:11:13 +000013.

Hi, I have Google Workspace for my Organization. Instead of using normal Gmail account I would like to use my domain email address ([email protected]) to enable email notifications. I tried the steps listed here but that didn’t work. Please help. As I want to implement UVDesk in my organization. I am running a docker-installed UVDesk.

Responder

akshaykrsingh.bd358 (Moderator) Jun 15, 2023 at 13:58 01Thu, 15 Jun 2023 13:58:02 +000002.
Hi Abhijit,
Hope you are doing well!

Thank you for contacting us. We have forwarded your query to the concerned team and we request you to please check this ticket link: for any update as our dedicated team will get back to you for the same.

Thanks & Regards
webkul Team.

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(English) How to Setup Gmail Mailbox : UVdesk Open Source Helpdesk

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