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    (English) How to Setup Gmail Mailbox : UVdesk Open Source Helpdesk

    Updated 25 May 2023

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    Himani Gupta
    Himani Gupta 25 May 2023
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    29 comments

  • Rakesh kumar Jan 22, 2020 at 11:32AM
    I have setup the mailbox according to steps mentioned above, when in console I am executing command to refresh mailbox its working fine and showing that
    “mailbox refreshed successfully” but I am not getting any ticket or email in system.
    can you please help me out for this.
    Thank you !!!
    回复
    • Himani Gupta (Moderator) Jan 23, 2020 at 07:32AM
      Hello Rakesh Kumar,
      Thanks for using and showing an interest in Open Source Helpdesk.
      Behind this cause there might two below issues:
      First – Make sure you’ve enabled less secure apps.
      Second – Cross check Site-URL in uvdesk.yaml file under config->>packages in route directory.
      Still, you have further issue feel free to reach out us at [email protected]
      Thanks & Regards
      UVdesk Team
      回复
      • tim Feb 19, 2020 at 10:19AM
        how do you do this : ” Make sure you’ve enabled less secure apps.”
        回复
        • tim Feb 19, 2020 at 10:20AM
          for office 365
          回复
          • Himani Gupta (Moderator) Feb 19, 2020 at 11:01AM
            Hello there,
            Follow this user guide for office 365 – https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/
            Thanks & Regards
            UVdesk Team
        • Himani Gupta (Moderator) Feb 19, 2020 at 10:58AM
          Hello there,
          Login with gmail and enable this -https://myaccount.google.com/lesssecureapps?pli=1
          Still, you’ll have further issue, feel free to write us at [email protected]
          Kind Respects
          UVdesk Team
          回复
  • Rob Pearce Feb 19, 2020 at 10:42AM
    Solution:

    Attempted to call function “imap_open” from namespace “Webkul\UVDesk\MailboxBundle\Console”.

    We found a solution:

     I cant explain how this fixes the problem but it did seem to.

    despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

    sudo apt install php-imap
    463 sudo phpenmod imap
    464 sudo apt update
    465 sudo apt
    467 sudo apt upgrade -y
    468 sudo reboot
    469 sudo apt update
    470 sudo apt upgrade
    471 sudo apt autoremove
    472 sudo reboot
    477 sudo add-apt-repository ppa:ondrej/php
    478 sudo apt-get update
    479 sudo apt-get install php-curl

    回复
    • Himani Gupta (Moderator) Feb 19, 2020 at 11:13AM
      Hello Rob Pearce,
      Glad to know that your issue has been resolved.
      Keep stay & deliver better customer support with UVdesk open source Helpdesk.
      Thanks & Regards
      UVdesk Team
      回复
  • Eshwar Bachu Jul 13, 2020 at 08:10PM
    I have setup the email according to these steps and i am still not getting any ticket created in the system even though it is saying mailbox refreshed successfully.

    I am trying to setup with an on-premise exchange installation. Earlier, I was not able to get the mailbox to refresh and we had to update the username in uvdesk_mailbox to omit the domain, i.e. set the username to helpdesk instead of [email protected]. After making this change, the mailbox is showing as refreshed but no tickets are created

    I have checked the logs and I see that the calls to ….mailbox/listener is returning a 200 code for each email.

    Your assistance is appreciated

    回复
    • Himani Gupta (Moderator) Jul 14, 2020 at 04:57AM
      Hello Eshwar Bachu,
      Nice day to you!!
      Kindly locate config->packages->uvdesk.yaml and check site_url. If it set to default then make it for your domain.
      Still, you will not able to fetch the ticket, raise the ticket with us at [email protected]
      Our dedicated will resolve your issue shortly.
      Kind Respects
      UVdesk Team
      回复
  • Marian Jul 23, 2020 at 04:13PM
    We’re using GMAIL, we setup the mailbox, the cron returns the following, but there are NO tickets created (yes, we cleared cache and yes, we turned on “allow access to less secure apps” in GMAIL):

    1. Processing uvdesk mailbox configuration.

    2. Opening imap stream…

    3. IMAP stream opened.

    4. Fetching Email collection since 22 July 2020.

    5. Total fetched email -> 5

    6. Starting to convert Emails into Tickets ->
    =============================================
    =============================================

    Converting email 1 out of 5.

    Converting email 2 out of 5.

    Converting email 3 out of 5.

    Converting email 4 out of 5.

    Converting email 5 out of 5.

    Mailbox refreshed successfully !!!

    回复
    • Himani Gupta (Moderator) Jul 24, 2020 at 06:06AM
      Hello,
      Nice day to you!!
      Did you check the Site_URL under config->packages->uvdesk.yaml file? Kindly cross check first and make it for your domain.
      If still, it will not work then raise a ticket by using our ticketing panel – here.
      Kind Respects
      UVdesk Team
      回复
  • Rijo Aug 1, 2020 at 05:14PM
    I did as you said but,
    i get this..
    1. Processing uvdesk mailbox configuration.

    Mailbox for email [email protected] not found.

    回复
    • Himani Gupta (Moderator) Aug 4, 2020 at 06:33AM
      Hello Rijo,
      Thank you for your comment!!
      It seems swift mailer with this email id – [email protected] is not configured properly. Kindly setup the mailbox again and try to refresh the mailbox using referred command.
      Kind Respects
      UVdesk Team
      回复
  • Brandon Mar 9, 2021 at 06:43PM
    Is there a restriction on using a gmail account with a ‘.’ in the username ( [email protected] )? I can’t seem to get it to work and tried putting quotes in the 3 yaml’s.
    回复
    • Komal Sharma (Moderator) Jun 14, 2023 at 10:20AM
      Hello Brandon,

      No there is no restrictions with ‘.’ username in swiftmailer, mailbox, and email settings option. Let us know, if it still exists? Please share your error screenshots.

      You can please share on the our official uvdesk forums. Please follow the below link:

      https://forums.uvdesk.com/

      Also, you can create a ticket on our support helpdesk from here:

      https://support.uvdesk.com/en/customer/create-ticket/

      Kind Respects,
      Uvdesk Team

      回复
  • sathya Jul 27, 2021 at 06:06AM
    How to do this setting in windows.?
    Schedule Cron Job that needs to be executed repeatedly (e.g., hourly, daily, or weekly), you can use the crontabcommand. for more details refer to this guide.
    回复
    • Himani Gupta (Moderator) Aug 9, 2021 at 09:26AM
      Hello there
      Hope you are doing well!!
      You can refer to this link for reference in order to set up a cron job in windows- https://stackoverflow.com/questions/7195503/setting-up-a-cron-job-in-windows
      Thank You
      回复
  • Kavuma Timothy Aug 13, 2021 at 11:34AM
    How can i connect to to a locally hosted mailbox
    回复
    • Himani Gupta (Moderator) Aug 20, 2021 at 09:27AM
      Hello Kavuma Timothy
      Hope above guide helped you to succeed with the configuration of mailbox. If not, then please share error screenshot or something else so that we can replicate and provide the solution for the same.
      Kind Respects
      UVdesk Team
      回复
  • dsanchez Dec 14, 2021 at 04:53AM
    Hello friends from UVDESK,

    I’m trying to complete the mailbox setup with this guide https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

    i’m no able to convert my tickets with “php bin/console uvdesk:refresh-mailbox [email protected]” and im not getting an error code.

    This is my command line in CentOS 8

    ########################################################

    dsanchez@dev-uvdesk-vm uvdesk]$ sudo php bin/console uvdesk:refresh-mailbox [email protected]
    1. Processing uvdesk mailbox configuration.
    2. Opening imap stream…
    3. IMAP stream opened.
    4. Fetching Email collection since 12 December 2021.
    5. Total fetched email -> 2
    6. Starting to convert Emails into Tickets ->
    =============================================
    =============================================
    Converting email 1 out of 2.
    Error ->
    [dsanchez@dev-uvdesk-vm uvdesk]$

    ########################################################

    I already enable the less secure apps in google account. https://myaccount.google.com/lesssecureapps
    also unlocking the google captcha https://accounts.google.com/DisplayUnlockCaptcha

    So im just stuck with no error code visible. Could anybody advise me?
    Thanks in advance.

    回复
    • Aanchal Chaudhary (Moderator) Dec 15, 2021 at 01:07PM
      Hey there!
      Thank you for your comment!!
      It seems that you need to install Curl as well, kindly keep us updated as have you installed curl or not, if not then please do the needful.
      If still, it will not work then do mail us at [email protected]

      Kind Regards,
      UVdesk Team!!

      回复
    • Aanchal Chaudhary (Moderator) Dec 15, 2021 at 01:28PM
      Hey there!
      Thank you for your comment!!
      It seems that you need to install Curl as well, kindly keep us updated as have you installed curl or not, if not then please do the needful.
      If still, it will not work then do mail us at [email protected]

      Kind Regards,
      UVdesk Team!!

      回复
  • Manish Joshi Jul 1, 2022 at 09:46AM
    Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
    Default value are there again as emailid – support@localhost, Name UVDesk Community

    config->packages->uvdesk.yaml
    showing as
    uvdesk:
    site_url: ‘mysitename.com/helpdesk/public’
    upload_manager:
    id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

    回复
  • Manish Joshi Jul 1, 2022 at 09:48AM
    I have installed uvdesk from cpanel >> softaculous..
    Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
    Default value are there again as emailid – support@localhost, Name UVDesk Community

    config->packages->uvdesk.yaml
    showing as
    uvdesk:
    site_url: ‘mysitename.com/helpdesk/public’
    upload_manager:
    id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

    回复
  • Manish Joshi Jul 1, 2022 at 09:49AM
    I have installed uvdesk via cpanel >> softaculous….
    Email setting not getting updated even after showing success message (after returning on email setting page default values seen).
    Default value are there again as emailid – support@localhost, Name UVDesk Community

    config->packages->uvdesk.yaml
    showing as
    uvdesk:
    site_url: ‘mysitename.com/helpdesk/public’
    upload_manager:
    id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

    回复
    • Komal Sharma (Moderator) May 22, 2023 at 06:17AM
      Hello Manish Joshi,

      We are suggest to you, If you are using your project in prod mode then after these settings swiftmailer, mailbox, and email settings. You will be cleared cache of project using the below command:

      php bin/console c:c

      After that page refresh and check again your email settings option here settings saved successfully.

      If you are still facing same error then reply on the official forums of uvdesk from here:

      https://forums.uvdesk.com/

      Kind Regards,
      Uvdesk Team!!

      回复
  • Abhijit Jun 15, 2023 at 09:11AM
    Hi, I have Google Workspace for my Organization. Instead of using normal Gmail account I would like to use my domain email address ([email protected]) to enable email notifications. I tried the steps listed here but that didn’t work. Please help. As I want to implement UVDesk in my organization. I am running a docker-installed UVDesk.
    回复
    • akshaykrsingh.bd358 (Moderator) Jun 15, 2023 at 01:58PM
      Hi Abhijit,
      Hope you are doing well!

      Thank you for contacting us. We have forwarded your query to the concerned team and we request you to please check this ticket link: for any update as our dedicated team will get back to you for the same.

      Thanks & Regards
      webkul Team.

      回复

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