Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Switching to a new helpdesk can help your business revamp the support service and build a better relationship with customers.
However, a new helpdesk will not be a solid base for improvements without historical data. Unless you migrate data on a regular basis, chances are high your company doesn’t have the resources and the knowledge required to seamlessly and quickly transfer the records to UVdesk.
Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using or a CSV file to UVdesk.
With the help of this service, you can import the following types of records:
Not only Help Desk Migration works quickly on moving your records to a new home it also saves you lots of time that you would spend searching for adequate specialists to perform the migration, customization, learning the specs of the migration process, etc.
The Migration Wizard is easy to use and understand. You don’t need any specialized knowledge to set up the migration, and every step is equipped with instructions in case you feel lost. Besides, the migration takes only five steps.
Migrating all of your data right away might sound stressful. You need a test ride before pulling the trigger. With this service, you can perform a Demo Migration and import a small batch of Tickets with related data for free to check the quality of the migration and change anything if necessary.
In case there’s something you want to change, filter, exclude, you can hire the Help Desk Migration team to perform these tasks for you. You can request any kind of customization. For instance, import the records from JSON or dump file, etc.
First, choose the platform you’re migrating from. For instance, Zendesk. Enter the URL address to your Zendesk account and then sign in to connect it with the service:
Proceed to the next step, and choose UVdesk as your target platform. Enter the required credentials to establish a connection between the service and UVdesk:
Move to the next step and select the records you want to import:
At this stage, you can also map Ticket fields, including custom ones:
Once you’re done, start the Demo Migration. After the Demo is complete, carefully check the result:
See for yourself that migrating your data can be easy.
Some of our site pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall personal information previously indicated by the site user. You may block cookies, or delete cookies, by adjusting the appropriate settings on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete cookies you may find the usefulness of our site to be impaired.