Get complete instructions about Open Source Help Desk Installation on WAMP – UVdesk to deliver better customer support experience.
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Open Source Helpdesk Installation & Update on WAMP – UVdesk
Prerequisites to install Open Source Helpdesk on WAMP:
Hardware Requirement
- Processor: 1.60GHz or higher
- RAM: 3GB or higher
Software Requirement
- PHP 7.2 or higher, PHP 8
- Composer: Composer 2
- IMAP
- MailParse
- Package: Bitnami
- Server: Apache
- Database: MySQL
Video Tutorial
Steps to Install Open Source Helpdesk on WAMP:
Step 1 –
Install the community-skeleton project via composer using the below-structured command on WAMP:
Clear Cache:
1 |
composer clear-cache |
Create Project:
1 |
composer create-project uvdesk/community-skeleton your-project-name |
OR
Download ZIP as per your System’s PHP version and extract into your document root, you can check your document root from your php.info file.
Check Following Cases:
Before setting up your project check below things and make changes accordingly:
Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without a special character.
Case 3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.
Case 4. Allow read-write permission for the file & folder.
Case 5. And also check max execution time if it is 60 sec then increase it. Check here.
Restart your server.
Step 2 –
Browse your installed helpdesk project for example – http://domain/installed_folder/
Step 3 – Set Up Helpdesk
Now browse: http://domain/installed_folder/public/
Step 4 – Evaluating System Requirement
Note : To enable the IMAP/mail parser you can have a look here: https://webkul.com/blog/how-to-add-an-extension-imap-and-mailparse-on-windows-linux-mac/
Step 5 – Database Configuration
Step 6 – Create Super Admin Account
Step 7 – Website Configuration
Step 8 – Install Now
Step 9 – Database Migration
Step 10 – The Helpdesk Has Been Installed Successfully on WAMP
What’s Next?
Congratulations!! Now you have installed UVdesk open source helpdesk on your Mac server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.
Check out the link below to set up Mailbox-
How to Setup Mailbox: UVdesk Open Source Helpdesk
Complete Installation Doc – UVdesk Open Source
Open Source Helpdesk Installation on Ubuntu – UVdesk
Open Source Helpdesk Installation on Windows using Xampp – UVdesk
Open Source Helpdesk Installation on CentOS – UVdesk
Open Source Helpdesk Installation on MAMP – UVdesk
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